Merchant Support Officer

payabl. empowers businesses to grow through payments innovation and banking services. Our ambition is to expand our strong portfolio of global financial services we provide to businesses and make them all available in one place on our platform we call As a licensed financial company with principal membership with card schemes, we specialize in global payments and providing businesses with multi-currency accounts.

Reporting Line: This role reports to the Head of Client Management

About the Role: 

As a Merchant Support Officer at payabl., you will be an essential part of ensuring our merchants receive the best possible support. Your role will involve:

• Customer Support: Respond promptly to merchant inquiries and resolve customer support issues related to billing, account management, and troubleshooting. Ensure a high level of customer satisfaction.
• Account Management: Assist merchants with their account setup and updates, including changes to bank accounts, corporate structures, and other relevant adjustments.
• Data Management: Input and manage data in internal systems, ensuring accurate record-keeping and updating ticketing systems to maintain streamlined operations.
• Reporting: Prepare and generate reports based on merchant requests, ensuring all information is accurate and provided in a timely manner.
• Collaboration with Client Relations Managers: Work closely with Client Relations Managers (CRM) to assist with reconciliation, settlement-related requests, login-related inquiries, APM requests, and decline code-related issues.
• Manual Updates: Regularly update the Dashboard Manual to ensure the team is well-informed about operational changes and best practices.
• Onboarding Support: Assist CRMs in the onboarding process, particularly focusing on Tiered Pricing merchant monitoring and ensuring a seamless integration process for new merchants.

Who You Are:

• Attention to Detail: Proven ability to review documents meticulously, identify errors, and maintain high-quality standards in all tasks.
• Experience: At least one year of experience in a similar role, especially in a B2B environment. Experience in the payments industry is a significant advantage.
• Communication Skills: Strong written and verbal communication skills in English, with the ability to effectively communicate with clients and colleagues.
• Additional Language Skills: Proficiency in German is advantageous for communication with German-speaking clients.
• Team Collaboration: Excellent ability to listen, collaborate, and build rapport with colleagues and stakeholders to foster a positive working environment.

The perks of being a  

• Drive in Style: Enjoy the added perk of a company car, provided upon completing one year of employment, subject to performance and availability
• Future-Proof Your Finances: Jump on board, and after your probation period, we'll kickstart your Provident Fund
• Grow Without Limits: Our environment is all about nurturing your talents and fueling your ambition with endless opportunities for professional development. 
• Speak Like a Local: Greek language classes, offered twice a week for all team members.  
• Shop and Save: Get exclusive access to a discount card at various local businesses.  
• Multicultural Workplace: Thrive in a company that celebrates diversity and values your unique contributions. Here, every perspective is appreciated, and every voice is heard. 
• Lead the Charge in Pioneering Projects: Be at the forefront of innovation by playing a key role in groundbreaking projects.  
• Max Out Your Downtime: With 25 days off plus public holidays, and an extra 10 days for when you're under the weather, we make sure you have ample time to relax, recharge, and return brighter. 
• Support for Your Educational Aspirations: We're here to support your educational pursuits because we believe in investing in your growth. 
• Wolt Your Way Through Lunch: Enjoy a Wolt lunch allowance of €150 per month.

 Our Hiring Process:

First Interview: Conducted by the Talent Acquisition team min).
Deep Dive with Hiring Manager – A 60-minute discussion to assess your expertise and alignment with the role.
Final Interview – A cultural fit and behavioral interview with key stakeholders in the business.

Let's embark on a journey to redefine the landscape of payments together. We're not just offering a role; we're inviting you to be a part of something bigger. Join our team, and let's innovate, disrupt, and lead the future of payments. Together, we can make an impact that resonates. Welcome to the team 

If this role seems like a good match, please submit your resume all applications are treated with the strictest confidentiality. Please note that we may keep your CV for a period of one (1) year for future relevant job opportunities. For more information about how we process your data please see our privacy policy