German Language Support Specialist

2 days ago

Limassol, Limassol, Cyprus beBeeCustomer Full time €2,500 - €4,500
Job Title:

German Speaker Customer Success Officer

">Description:

We are seeking a highly skilled German speaker to join our team as a Customer Success Officer. This is a challenging and rewarding role that requires excellent communication and problem-solving skills.

Key Responsibilities:
  • Assist clients worldwide through live support and handle customer requests through chats and emails in different languages.
  • Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records.
  • Demonstrate impeccable telephone etiquette and management.
  • Handle back office queries.
  • Support clients with technical and troubleshooting issues.
  • Report to the management.
  • Deal with all departments to resolve issues.
  • Provide support and troubleshooting on Libertex and MT4 Trading Platforms.
  • Liaise with the Compliance Officer regarding complaints and approval of accounts.
  • Provide all relevant information to clients regarding documents and materials for becoming a client.
  • Handling client inquiries appropriately and ensuring that high-level service is provided.
  • Promoting available products and services to clients.
  • Developing and maintaining excellent relationships with prospective and existing clients.
  • Contributing to team effort by achieving targeted results.
Requirements:
  • Native or fluent in German (C1 level), with strong proficiency in both written and spoken communication, as well as English fluency (B2).
  • Degree in Business Studies or any other related field.
  • Previous experience in a similar position will be considered as a major advantage.
  • Excellent spoken and written communication skills.
  • Ability to work efficiently under pressure.
  • Excellent computer skills (Microsoft Excel and Word).
  • Knowledge of MetaTrader platforms will be considered as an advantage.
  • Ability to work rotational shifts from 09:00 to 18:00, 10:00 to 19:00, and 12:00 to 21:00.
Benefits:
  • 24 working days annual leave.
  • Comprehensive Global Medical Insurance Plan, with coverage for the employee and their immediate family from day one.
  • Udemy Business unlimited membership.
  • Company discount card with access to various goods and services.
  • Corporate events and team-building activities.
  • Professional and personal development opportunities in a fast-growing environment.
Location:

{location}

Cyprus, {country_code}

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