Partners Service Delivery Manager

1 day ago

Limassol, Limassol, Cyprus beBeeOperations Full time
Job Description","

We are seeking a highly motivated and organized Partners Operations Specialist to join our team. As a key member of the Partners Relations department, you will play a crucial role in onboarding and supporting our partners, ensuring smooth operations.

","

This is an exciting opportunity to work with a dynamic team in a rapidly growing company operating in a multicultural environment. You will be responsible for assisting in the day-to-day operational tasks of the partners' department, including partner connections, withdrawals, commission payments, and troubleshooting.

","Key Responsibilities","
  • Assist in the onboarding of Affiliates / IBs / Money Managers and other company partners.","
  • Assist with the day-to-day operational tasks of the partners' department such as partner connections, withdrawals, commission payments, and troubleshooting.","
  • Monitor affiliates and IBs activities to optimize partner performance and report suspicious activities.","
  • Educate partners on company platforms, trading products, account opening/deposit and withdrawal procedures.","
  • Proactively work to retain existing business and reactivate partners.","
  • Update Partners team social media channels.","
  • Maintain direct contact with affiliates and IBs via telephone, live chat and email, ensuring excellent service standards and loyalty.","
  • Enforce prudent approach and due diligence to regulatory framework as per company policies, ethos and ethics.","
  • Work with team to ensure KPIs are met.","
  • Support and assist all departments as required.","Requirements","
    • Fluency in English.","
    • Previous experience in customer service-oriented jobs.","
    • A team player with excellent communication skills.","
    • Strong willingness to learn and develop new skills.","
    • Driven and results-oriented.","
    • Strong negotiation skills.","
    • Computer literacy with excellent working knowledge of Microsoft Office applications.","
    • Ability to work two shifts: 9:00 - 18:00, 12:00 - 20:00.","Our Offer","
      • A certified Great Place to Work reflecting commitment to positive culture, employee well-being and support.","
      • Welcoming, young and multicultural team with approachable leadership.","
      • Ability to contribute to dynamic business at growth phase.","
      • High level of autonomy, support of ideas and putting expertise into best practices for company.","
      • Continuous personal development, training budget, growth with company and opportunity to learn from industry leaders.","
      • Competitive remuneration, regular salary reviews and performance-based incentive schemes.","
      • Vibrant company life: from team activities to global celebrations.","
      • New beautiful office in easily accessible location with company-provided fruits, breakfasts and lunches.","
      • Free access to multiple sports and wellness facilities across country.","
      • Free company-provided parking.","
      • Medical insurance and pension fund after probation period.","
      • Gift and a day off on your Birthday.","
      • Visa and work permit support if required.","Journey to FP Markets","
        • Interview with People Function member (min) to assess match to our culture.","
        • Interview with your future manager (45 min - 1 hour) to assess match to job and team and discuss role expectations."]},

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