
Partners Service Delivery Manager
1 day ago
We are seeking a highly motivated and organized Partners Operations Specialist to join our team. As a key member of the Partners Relations department, you will play a crucial role in onboarding and supporting our partners, ensuring smooth operations.
","This is an exciting opportunity to work with a dynamic team in a rapidly growing company operating in a multicultural environment. You will be responsible for assisting in the day-to-day operational tasks of the partners' department, including partner connections, withdrawals, commission payments, and troubleshooting.
","Key Responsibilities","- Assist in the onboarding of Affiliates / IBs / Money Managers and other company partners.","
- Assist with the day-to-day operational tasks of the partners' department such as partner connections, withdrawals, commission payments, and troubleshooting.","
- Monitor affiliates and IBs activities to optimize partner performance and report suspicious activities.","
- Educate partners on company platforms, trading products, account opening/deposit and withdrawal procedures.","
- Proactively work to retain existing business and reactivate partners.","
- Update Partners team social media channels.","
- Maintain direct contact with affiliates and IBs via telephone, live chat and email, ensuring excellent service standards and loyalty.","
- Enforce prudent approach and due diligence to regulatory framework as per company policies, ethos and ethics.","
- Work with team to ensure KPIs are met.","
- Support and assist all departments as required.","Requirements","
- Fluency in English.","
- Previous experience in customer service-oriented jobs.","
- A team player with excellent communication skills.","
- Strong willingness to learn and develop new skills.","
- Driven and results-oriented.","
- Strong negotiation skills.","
- Computer literacy with excellent working knowledge of Microsoft Office applications.","
- Ability to work two shifts: 9:00 - 18:00, 12:00 - 20:00.","Our Offer","
- A certified Great Place to Work reflecting commitment to positive culture, employee well-being and support.","
- Welcoming, young and multicultural team with approachable leadership.","
- Ability to contribute to dynamic business at growth phase.","
- High level of autonomy, support of ideas and putting expertise into best practices for company.","
- Continuous personal development, training budget, growth with company and opportunity to learn from industry leaders.","
- Competitive remuneration, regular salary reviews and performance-based incentive schemes.","
- Vibrant company life: from team activities to global celebrations.","
- New beautiful office in easily accessible location with company-provided fruits, breakfasts and lunches.","
- Free access to multiple sports and wellness facilities across country.","
- Free company-provided parking.","
- Medical insurance and pension fund after probation period.","
- Gift and a day off on your Birthday.","
- Visa and work permit support if required.","Journey to FP Markets","
- Interview with People Function member (min) to assess match to our culture.","
- Interview with your future manager (45 min - 1 hour) to assess match to job and team and discuss role expectations."]},
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