
Partner Relations Specialist
1 day ago
A dedicated team member is required to assist in the onboarding and ongoing support of partners.
About This RoleThis role involves playing a vital part in the smooth operation of our partnerships. The successful candidate will be responsible for assisting with the day-to-day tasks of the partners' department, including partner connections, withdrawals, commission payments, and troubleshooting. They will also be tasked with monitoring affiliates and IBs activities to optimize partner performance and report suspicious activities.
The ideal candidate will have excellent communication skills and be able to work effectively as part of a team. They will be proactive in their approach, working to retain existing business and reactivate partners.
- Main Responsibilities:
- Assist in the onboarding of Affiliates / IBs / Money Managers and other company partners
- Assist with the day-to-day operational tasks of the partners' department such as partner connections, withdrawals, commission payments, and troubleshooting
- Assist in the monitoring of affiliates and IBs activities to optimize partner performance and report suspicious activities
- Educate the partners on the company's platforms, trading products, account opening/deposit and withdrawal procedures
- Proactively work to retain existing business and reactivate partners
- Update Partners team social media channels
- Maintain direct contact with affiliates and IBs via telephone, live chat and email, ensuring excellent service standards and loyalty
- Enforce prudent approach and due diligence to the regulatory framework as per the company policies, ethos and ethics
- Working with the team to ensure KPIs are met
- Supporting and assisting all departments as required
We offer a dynamic and multicultural work environment with opportunities for growth and development. Our team is young and welcoming, and we prioritize employee well-being and support. We provide competitive remuneration and regular salary reviews, as well as performance-based incentive schemes.
- Benefits:
- A certified Great Place to Work reflecting our commitment to a positive culture, employee well-being, and support
- A welcoming, young and multicultural team with approachable leadership
- Ability to contribute to dynamic business at a growth phase
- High level of autonomy, support of ideas and putting your expertise into best practices for the company
- Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
- Competitive remuneration, regular salary reviews and performance-based incentive schemes
- Vibrant company life: from team activities to global celebrations
- New beautiful office in an easily accessible location with company-provided fruits, breakfasts and lunches
- Free access to multiple sports and wellness facilities across the country
- Free company-provided parking
- Medical insurance and pension fund after probation period
- A gift and a day off on your Birthday
- Visa and work permit support if required
We look forward to receiving your application and taking you through our interview process. This consists of an initial assessment to match our culture, followed by an interview with your future manager to discuss role expectations and assess fit.
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