Front Office Professionals

11 hours ago

Limassol, Cyprus Concept 11 Limited Full time

Join the Front Office team of a world-class 5-star Mediterranean resort in the beautiful Island of Cyprus, where exceptional guest service is at the heart of everything we do. As a Front Office Professional, you will be the face of the hotel—welcoming guests, ensuring seamless experiences, and supporting daily operations with professionalism and warmth.Role PurposeThe purpose of this role is to deliver outstanding guest experiences from arrival to departure. You will ensure that check-in, check-out, and all guest interactions meet the resort’s luxury standards while supporting smooth coordination with all operational departments.Expectations of the PositionA guest-first mindset and consistently elevated serviceA professional, polished presence that reflects a 5-star environmentAbility to remain calm, efficient, and solutions-focused at all timesStrong teamwork ethic and positive collaboration with colleaguesCommitment to uphold the resort’s premium standards and brand valuesKey ResponsibilitiesDeliver exceptional hospitality throughout the guest journeyManage check-in and check-out procedures with accuracy and courtesyHandle guest inquiries, requests, and concerns professionallyCoordinate with Housekeeping, Concierge, and other departmentsMaintain accurate records, payments, and guest informationSupport VIP guests and ensure personalized serviceUphold all company service standards and operating proceduresTasks & DutiesFront Desk AgentWelcome guests and handle check-in/check-outManage payments, billing, and reservationsRespond to guest inquiries (in person, phone, email)Coordinate room allocations and upsellingEnsure accurate reporting and smooth shift handoversGuest Relations OfficerAssist VIPs and provide personalized guest supportManage special requests and follow up on issuesCoordinate with departments to ensure seamless staysPromote resort services and experiencesConciergeProvide information on resort facilities and local attractionsArrange transportation, bookings, and excursionsHandle luggage assistance and guest logisticsDeliver prompt and accurate recommendationsFront Office SupervisorOversee daily Front Office operations and team performanceHandle escalated guest concernsConduct shift briefings and ensure procedural complianceSupport training and development of the FO teamReview reports, cash flow, and occupancy data

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