Duty Manager

11 hours ago

Paphos, Cyprus Thanos Hotels and Resorts Full time

Thanos Hotels & Resorts is seeking to recruit a Duty Manager for the Almyra Hotel.Duties & ResponsibilitiesTo liaise with all Heads of departments to deliver a 360 degree guests’ experience on their absence .To supervise all the departments during the afternoon for their smooth operation.To assist and work with all other hotel departments and heads of departments to ensure complete guest satisfaction at all times.To perform daily property inspections.To have complete knowledge of the operational systems of all departments in order to be able to assist.To actively obtain feedback from guests to improve services and facilities.To ensure the team is fully able to perform its jobs to the highest standards and according to the Hotel’s specifications.To ensure that the environmental initiatives are adhered to in the workplace and to participate in community activities and programs.To understand the impact of guests services on the overall property financial goals and objectives.Report direct to General Hotel Manager.RequirementsMinimum 5 years of proven experience in a similar position at a 5* HotelBachelor's degree in Hospitality Management, Business Administration, or a related discipline. Computer Literate.Excellent knowledge of English. Knowledge of Greek or any other language will be considered as an advantageAbility to work in a fast pace environment and cope under pressurePromotes cooperation & commitment within a teamInspiring and motivating others while being caring and understandingExcellent interpersonal skills in handling staff relations and/or guest complaintsWhat we offerAttractive remuneration package Provident Fund Staff discounts at Hotels & Kult BoutiquesFree meals on dutyEmployee Appreciation Program and Reward SchemeGreat work-life balanceComprehensive new staff induction programmesGroup-wide professional development opportunities across countries and propertiesContinuous training opportunities 

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