Guest Service Representative

4 days ago

Paphos, Pafos, Cyprus Aphrodite Hills Resort Full time €25,000 - €40,000 per year

Job Summary:

We are looking for a dedicated and customer-focused Guest Services Agent to join our team. In this role, you will be the face of our resort, providing warm hospitality and ensuring an exceptional guest experience. Your responsibilities will include greeting guests, assisting with check-ins and check-outs, handling inquiries, and coordinating guest services. This position requires excellent communication skills, a strong customer-service mindset, and the ability to multitask in a dynamic environment.

Key Duties/Responsibilities:

  • Welcome and assist guests upon arrival, ensuring a smooth check-in and check-out process.
  • Strong interpersonal and communication skills with a friendly and professional manners.
  • Escort guests to their accommodation property and explain all the essential information about the property
  • Handle guest inquiries via email, phone, and in person, delivering prompt and professional assistance.
  • Maintain and manage guest reservations, including updating records, processing payments, and handling tour operator bills.
  • Perform general administration tasks and ensure guest records are up-to-date.
  • Work collaboratively with the Guest Relations team and other departments to ensure seamless service.
  • Assist with special guest requests, such as arranging transportation, restaurant reservations, or excursions.
  • Handle guest complaints professionally, ensuring prompt resolution or escalation when necessary.

Requirements and Qualifications:

  • Minimum 2 years' experience in a customer service position.
  • Excellent communication skills.
  • Proficiency in MS Office applications.
  • Ability to multitask and manage time effectively, prioritizing tasks as needed.
  • Fluent in English language (Russian or any other language will be considered as an advantage).
  • Flexible with working hours, including weekends and holidays.
  • Must hold a valid driver's license.
  • EU citizenship or valid EU work permit required.

Benefits:

  • Competitive compensation package which includes 13 salaries.
  • Permanent, year-round employment.
  • Flexible 8.5 hour shifts scheduled including a mix of early, mid and late shifts
  • 5-day workweek
  • Complimentary lunch
  • Provident Fund.
  • Medical Fund.
  • Opportunities for career development and growth within the company.
  • Discounts for all outlets/restaurants and accommodation on Resort.

Applications:

Qualified candidates must apply to the Human Resources Department by sending their CV and job opening title to

All applications will be treated as strictly confidential. Only shortlisted candidates will be contacted.

  • Airport Representative

    1 week ago

    Paphos, Pafos, Cyprus Jet2 Full time €25,000 - €40,000 per year

    As a valued member of our Jet2holidays Airport team, you'll play a key role in creating a memorable and welcoming process for our customers as they arrive and depart the airport. You will work as one team with our internal & external suppliers whilst taking responsibility for resolving customer queries or problems using our in-house digital systems.What do...

  • Evening-Night Receptionist

    2 weeks ago

    Paphos, Pafos, Cyprus Aphrodite Hills Resort Full time €15,000 - €25,000 per year

    Job Summary:We are looking for a dedicated and customer-focused Evening / Night Receptionist to join our team. In this role, you will be the face of our resort, providing warm hospitality and ensuring an exceptional guest experience. Your responsibilities will include greeting guests, assisting with check-ins and check-outs, handling inquiries, and...

  • Regional Manager

    2 weeks ago

    Paphos, Pafos, Cyprus Solmar Villas Full time €45,000 - €60,000 per year

    Would you like to be part of a dynamic team dedicated to providing unforgettable guest experiences in beautiful destinations?We are seeking a passionate and experienced Regional Manager, based in Paphos, to oversee operations in some of our key overseas destinations, ensuring the highest standards of service, quality, and safety for our guests.You will be...

  • Waiter

    1 week ago

    Paphos, Pafos, Cyprus Talents Finders Full time €20,000 - €25,000 per year

    On behalf of our client, a 5* Hotel in Paphos, we are looking to recruit Waiter.What do we expect from you:To greet and escort guests to their tablesTo present the menu and provide detailed information when askedTo provide excellent service to ensure guest satisfactionTo make menu recommendations, answer questions and share additional information.To have...

  • Front Office Manager

    4 days ago

    Paphos, Pafos, Cyprus Azia Resort and Spa Full time €35,000 - €45,000 per year

    Company DescriptionAzia Resort and Spa is a luxurious 5-star hotel set amidst the lush Mediterranean landscape. Known for its exceptional service, world-class facilities, and thoughtfully designed interiors, the resort offers guests a wide variety of activities and awe-inspiring views, including breathtaking sunsets. With numerous accolades, Azia Resort and...

  • Reservations Officer

    4 days ago

    Paphos, Pafos, Cyprus Aphrodite Hills Resort Full time €18,000 - €30,000 per year

    Job Position:Reservations OfficerWorking for:Aphrodite Hills Resort LtdReporting to:Resort Reservations & Revenue ManagerLocation:Aphrodite Hills Resort, PaphosJob Summary:Aphrodite Hills Resort is seeking a detail-oriented and customer-focusedReservations Officerto join our dynamic team. The ideal candidate will be responsible for managing guest...

  • Trainee Assistant Store Supervisor

    1 week ago

    Paphos, Pafos, Cyprus epic cy Full time €20,000 - €25,000 per year

    Epic is one of the largest telecommunications companies in Cyprus and a member of a dynamic European family of telecommunications companies. With ability, innovation and agility at our core, we are offering a state-of-the-art network recognized by multiple awards in Cyprus.At Epic we take care of our people and we enhance a people centric and learning...

  • Salesperson #JD Sports Paphos

    4 days ago

    Paphos, Pafos, Cyprus Cosmos Sport S.A. Full time €20,000 - €25,000 per year

    Established in 1981 with a single store in the North West of England, the JD Group is a leading global omnichannel retailer of Sports, Fashion and Outdoor brands. The Group now has approximately 3,400 stores across 32 territories, with a strong presence in the UK, Europe, North America and Asia Pacific. In JD Group, we believe in extending our...

  • Guest Relations Manager

    12 hours ago

    Paphos, Cyprus Thanos Hotels and Resorts Full time

    Thanos Hotels & Resorts are currently seeking to recruit a Guest Relations Manager for Almyra Hotel.Job Role: Responsible for the overall wellness and satisfaction of all in house guests during their stay. Liaising with all departments to ensure that Guests’ requirements are met timely and in a satisfying manner.Duties & Responsibilities:Responsible...

  • Pool Attendant

    1 week ago

    Cyprus/Paphos, Budapest Thanos Hotels Full time €18,000 - €30,000 per year

    Duties & ResponsibilitiesObserves and patrols pool and enforces safety regulationsGreet all guests upon arrival, distribute towels, offer assistance with seating, and delivering consistent guest service, exceeding guest expectations, and providing all other supporting services..Knowledgeable of pool and hotel facilities and services to answer guest...

  • Duty Manager

    12 hours ago

    Paphos, Cyprus Thanos Hotels and Resorts Full time

    Thanos Hotels & Resorts is seeking to recruit a Duty Manager for the Almyra Hotel.Duties & ResponsibilitiesTo liaise with all Heads of departments to deliver a 360 degree guests’ experience on their absence .To supervise all the departments during the afternoon for their smooth operation.To assist and work with all other hotel departments and heads of...

  • F & B Manager

    12 hours ago

    Paphos, Cyprus Thanos Hotels and Resorts Full time

    Thanos Hotels & Resorts is seeking to recruit an F&B Manager for the Almyra Hotel.Job RoleManage all F&B operations in the Hotel and delivering excellent guest experienceForecasts, plans and controls the ordering of beveragesManages the finances related to the whole process of purchasing equipment for the hotel F&B outlets.Report direct to General Hotel...

  • Beach Attendant

    1 week ago

    Cyprus/Paphos, Budapest Thanos Hotels Full time €10,800 - €18,000 per year

    Duties & ResponsibilitiesControl, monitor and maintain the beach and surrounding areas.Set up chairs, umbrellas and other rental equipment.Ensure only paid guests are utilizing the equipment.Ensure beach and access areas are in clean & safe condition.Warn guests of inclement weather and unsafe areas.Contact lifeguards and management in case of serious injury...

  • Bar Waiter

    1 week ago

    Cyprus/Paphos, Budapest Thanos Hotels Full time €40,000 - €60,000 per year

    Duties & ResponsibilitiesEnsure that standards of service in your designated outlet are met at all times as determined by the Food and Beverage Standards and the Policies and Regulations Assist in the day to day operation of your outlet in order to exceed guest satisfaction and expectationsTo assist in the day to day operation of your outlet in order to...

  • Waiter

    1 week ago

    Cyprus/Paphos, Budapest Thanos Hotels Full time €13,200 per year

    Duties & ResponsibilitiesEnsure that standards of service in your designated outlet are met at all times as determined by the Food and Beverage Standards and the Policies and Regulations of  the Hotel chainAssist in the day to day operation of your outlet in order to exceed guest satisfaction and expectationsTo assist in the day to day operation of your...

  • Bar Runner

    1 week ago

    Cyprus/Paphos, Budapest Thanos Hotels Full time €8,000 - €12,000 per year

    Duties & ResponsibilitiesEnsure that standards of service in your designated outlet are met at all times as determined by the Food and Beverage Standards and the Policies and Regulations Assist in the day to day operation of your outlet in order to exceed guest satisfaction and expectationsFollow the correct and consistent service techniques according to...

  • Assistant Waiter/Runner

    1 week ago

    Cyprus/Paphos, Budapest Thanos Hotels Full time €10,200 - €12,000 per year

    Duties & ResponsibilitiesEnsure that standards of service in your designated outlet are met at all times as determined by the Food and Beverage Standards and the Policies and Regulations of the Hotel chainAssist in the day to day operation of your outlet in order to exceed guest satisfaction and expectationsFollow the correct and consistent service...

  • Restaurant manager

    12 hours ago

    Paphos, Cyprus Thanos Hotels and Resorts Full time

    Thanos Hotels & Resorts is seeking to recruit a Restaurant Manager for the Almyra Hotel.Job RoleResponsible for the day to day operation of the Restaurant, ensuring that all culinary standards of the outlet are always met, in accordance to the F&B standards, hygiene and safety regulations and policies of Thanos HotelsDuties & ResponsibilitiesSmooth and...