Customer Support Specialist

6 days ago

Limassol, Limassol, Cyprus FP Markets Full time

FP Markets Group of Companies is a well-established multi-regulated broker, found in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Customer Support Specialist (English speaking) in Cyprus office - a certified Great Place to Work.

This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture.

Reporting to: Head of Customer Experience

Please note that this position is for candidates located in Cyprus

Responsibilities:

  • Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat
  • Educating clients on how to use the Company's website and trading platforms
  • Communicating with clients regarding the company's products and services via telephone, email and live chat
  • Assisting other departments

Candidate Profile:

  • Knowledge and experience in Forex industry
  • Computer literacy with excellent working knowledge of Microsoft Office applications
  • A team player with excellent communication skills
  • Fluency in English is essential
  • Ability to work rotation shifts Monday - Friday 09:00 - 17:00, 12:30 -20:30 & 16:00 - 00:00
  • Ability to work on public holidays and 1 Saturday & Sunday a month

Our offer:

  • A certified Great Place to Work  reflecting our commitment to a positive culture, employee well-being, and support
  • Welcoming, young and multicultural team with approachable leadership
  • Ability to contribute to dynamic business at a growth phase
  • High level of autonomy, support of ideas and putting your expertise into the best practices for the company
  • Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
  • Competitive remuneration, regular salary reviews and performance-based incentive schemes
  • Vibrant company life: from team activities to global celebrations
  • New beautiful office in an easily accessible location with company-provided fruits, breakfasts and lunches
  • Free access to multiple sports and wellness facilities across the country
  • Free company-provided parking
  • Medical insurance and pension fund after probation period
  • A gift and a day off on your Birthday
  • Visa and work permit support if required 

Journey to FP Markets:

  • Interview with People Function member min) to assess match to our culture
  • Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations
  • An assessment to evaluate your technical skills
  • Final interview with team members

Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment

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