Customer Support Representative

2 days ago

Limassol, Limassol, Cyprus StaffMatters Recruitment and Contracting Specialists Full time

Online Broker.

Salary of 2,200 – 2,500 Euros gross per month, dependent on skills and experience + commissions + relocation package can be offered

Our client is an online broker in Limassol. On their platform you are able to trade in more than 26 countries and you have access to 120 stocks worldwide. Clients can invest independently in shares, options, etc.

As a
Customer Support Agent
you will be responsible for maintaining

relationships with Italian clients, delivering high-quality service, and ensuring an excellent

customer experience.

Responsibilities:

Provide client support via phone, email, and chat, addressing inquiries and resolving

issues.

Handle requests such as account openings, data updates, and various transactions.

Collaborate with internal departments (compliance, operations) to meet client needs.

Promote products and services, identifying cross-selling opportunities.

Update the CRM system with relevant client interactions and information.

Requirements:

Professional working proficiency in Italian and English.

Customer-oriented mindset and strong problem-solving skills.

Passionate about IT and possesses strong computer skills.

At least 1 year experience in a customer service or customer relations role in the financial industry

Good organizational skills and ability to multitask.

Team player with the ability to work independently.

Located in Limassol area or willing to move to Cyprus

The working hours are Monday to Friday 09:00 to 18:00 or 09:30 to 18:30
(onsite role)

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