Client Services Manager

2 days ago

Nicosia, Nicosia, Cyprus Marcus Evans Group Full time

Job Description
Marcus Evans
, founded in 1983, is a global business intelligence and event company, with 49 offices in 20+ countries. Our client base is comprised of C‑level executives from 98% of existing Fortune 1000 companies, and we are world leaders across industries including healthcare, legal, pharmaceutical, investments, energy, packaging, and more.

The CSM supports the full account management process from preparation to post-summit follow-up. The role focuses on call scheduling, quality control, training support for new account managers, and maintaining accurate documentation for senior leadership. You'll make sure every client interaction is handled to company standards and that internal teams stay aligned.

This is an in‑person role based in our Nicosia office.

Key Responsibilities
Call Scheduling & Lifecycle Management

  • Schedule Welcome-On-Board, Prep & Debrief calls for Senior Directors and their clients.
  • Track all upcoming calls and ensure everything is booked on time.
  • Monitor that calls happen on time and all invites are accepted.

Call Auditing & Quality Assurance

  • Audit calls from newly trained account managers to ensure account management process matches company standards.
  • Spot-check senior directors' calls periodically and capture strong examples for training resources.
  • Score all Welcome-on-Board, Prep, Debrief & Touch Base calls according to company-defined objectives.
  • Provide detailed call notes, actionable feedback, and recommendations.
  • Send scorecards to Sales Reps and Senior Management promptly.
  • Send additional feedback and training links when low scores occur.
  • Ensure sales reps update all required reports with rebook opportunities and onsite outcomes.
  • Keep personal & internal tracking reports always updated (call dates/times, scores, if calls happened etc.)

Training & Development for New Account Managers

  • Ensure new Account Managers clearly understand best practices and can run calls independently.
  • Provide high quality written feedback after every scored call.
  • Monitor their progress, share training notes, and keep the SP head informed for transparency.
  • Identify failing accounts or underperformance and recommend reassignment if needed.
  • Support ongoing training by developing targeted notes, examples, and learning materials.

Qualifications

  • Bachelor's degree (minimum) & master's degree is considered an advantage
  • Fluency in English (both written and spoken)
  • Background in English-language education is considered an advantage
  • Work Experience in analysis, research, sales, account management, or customer relations is an advantage
  • Strong communication skills
  • Sharp attention to detail
  • Ability to manage follow-up cycles and keep others accountable
  • Highly organized with strong ownership of deadlines
  • Assertiveness and confidence when giving feedback
  • A team player with a high-performance mindset
  • Flexibility in working hours when dealing with clients based in the US.

Compensation & Benefits

  • Be part of a dynamic international team
  • Comprehensive training to ensure your success
  • Gain hands-on experience managing global clients
  • Competitive salary + annual bonus
  • 21 annual leave days, including office closure over Christmas & New Year
  • Prime office location in the heart of Nicosia

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.

  • Client Service Associate

    4 days ago

    Nicosia, Nicosia, Cyprus Nielsen Full time

    *Company Description*At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed. Together, we are proudly...

  • Client Service Associate

    1 week ago

    Nicosia, Nicosia, Cyprus The Nielsen Company Full time

    Company Description At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed. Together, we are proudly...

  • Relocate to Malta Service Delivery Manager

    2 weeks ago

    Nicosia, Nicosia, Cyprus Black Pen Recruitment Full time

    Our client's Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the...

  • Payment Service Provider

    2 weeks ago

    Nicosia, Nicosia, Cyprus SmartRecruitment Full time

    Location: Onsite, Limassol, CyprusAbout the Role:The PSP Relationships Manager is responsible for building and maintaining strategic partnerships with acquiring banks, payment service providers, and alternative payment networks worldwide. The role focuses on negotiating commercial terms, optimizing payment routing, improving processing costs, and ensuring...

  • Client Onboarding Specialist

    1 week ago

    Nicosia, Nicosia, Cyprus C.Y Actuaries Full time

    Client Onboarding SpecialistEMPLOYMENT TYPE:Full – timeINDUSTRY:Financial TechnologyCronje & Yiannas Actuaries and Consultants Ltd., on behalf of a leading financial technology and electronic payments institution regulated by the Central Bank of Cyprus, is seeking to recruit a skilled Client Onboarding Specialist to join its expanding team in Nicosia.The...

  • Migration & Administrative Officer

    1 week ago

    Nicosia, Nicosia, Cyprus Throcon Services Full time

    Throcon Services Ltd is seeking an Administrative & Immigration Officer to join our Nicosia office.About the RoleYou will support in the daily operations of our Migration & Corporate Services Department, handling administrative tasks, preparing documentation, coordinating with authorities, and assisting clients throughout their migration processes.Key...

  • Corporate Administrator

    2 weeks ago

    Nicosia, Nicosia, Cyprus MegaServe Nominee Services Full time

    Company DescriptionMegaServe Nominee Services assists growth-driven companies, investors, and internationally mobile families in establishing, relocating and operating in Cyprus. The company specializes in corporate formations, governance, administration, banking coordination, and nominee / fiduciary functions. MegaServe also offers migration and residency...

  • Merchant Services Team Lead

    1 week ago

    Nicosia, Nicosia, Cyprus Wolt Full time

    About WoltAt Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on...

  • Payroll Expert – external client facing

    2 days ago

    Nicosia, Nicosia, Cyprus Grant Thornton Cyprus Full time

    We currently have a vacancy in our Payroll team, which sits within our Outsourcing service line. Reporting to a Manager in our Cyprus office, the position requires a high level of professionalism, accuracy and collaboration. Although not a prerequisite, the ideal candidates will ideally have at least one year of experience in a client-facing payroll...

  • SMM & Influencer Manager (Russian and English speaking, Remote)

    2 weeks ago

    Nicosia, Nicosia, Cyprus All Funeral Services, LLC Full time

    About the CompanyTendingis a purpose-drivenIT companythat provides professional cleaning and restoration services for headstones and monuments across the U.S. through our Uber-style platform.We combinetechnology, transparency, and compassionto help families preserve the memory of their loved ones.We're expanding our U.S. marketing team and seeking acreative,...