Client Service Associate

1 week ago

Nicosia, Nicosia, Cyprus The Nielsen Company Full time
Company Description

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Job Description

We are seeking a highly motivated and experienced Client Service Associate to join our team in Cyprus. The ideal candidate will be responsible for providing exceptional support to our clients, ensuring their needs are met, and maintaining strong client relationships. This role requires a professional with a deep understanding of financial services, excellent communication skills, and a proactive approach to client satisfaction.

Qualifications

Responsibilities:

  • Serve as the primary point of contact for a portfolio of clients, addressing inquiries, resolving issues, and providing comprehensive support.

  • Process client requests efficiently, accurately and within the reasonable time frame depending on the query complexity.

  • Collaborate with internal teams (e.g., sales, operations, data entry etc) to ensure seamless client service delivery.

  • Proactively identify opportunities to enhance the client experience and suggest improvements to processes.

  • Educate clients on NLSN products and services (being a subject matter expert)

  • Coordinate and cooperate with other NLSN teams to deliver projects and solutions for client requests and queries.

  • Assist in preparing client presentations, reports, and other communication materials.

  • Adhere to all company policies, procedures, and regulatory requirements.

  • Supporting the CYP/GRE market. 

Qualifications:

  • Bachelor's degree in Economics, Business Administration, or a related field.

  • Minimum of 3-5 years of experience in a client service role, preferably within the media  or tech industry.

  • Proven track record of building and maintaining strong client relationships.

  • Excellent verbal and written communication skills in English (and Greek as native language).

  • Basic/Intermediate technical skills (required for understanding Nielsen products)

  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

  • Ability to work independently and as part of a team in a fast-paced environment.

  • Exceptional organizational skills and attention to detail.

  • Ability to prioritize tasks and manage time effectively.

  • Customer-focused with a strong commitment to delivering high-quality service.

Additional Information

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a  domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an  address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

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