German VIP Account Manager

1 day ago

Limassol, Limassol, Cyprus WeDoSupport Full time €30,000 - €40,000 per year

At WeDoSupport, we don't just manage services – we support success. Founded in 2023 in Cyprus, our diverse international team of 120+ members specializes in customer support, AML and fraud prevention, KYC, and risk management, ensuring our clients' operations stay secure and efficient. Just as we support our clients, we support our team: with opportunities for growth, stability, rewards, relocation assistance, and a strong sense of community. Together, we do support, and we do it right. We'd love to have you with us.


We are looking for a German VIP Account Manager who will be responsible for retention of VIP customers and increase of their lifetime value.

Requirements:

  • Proficiency in English and German both written and spoken;
  • Proactive person with good support/sales skills;
  • Strong communication and negotiation skills;
  • Attention to details;
  • Previous experience will be considered as an advantage.

Duties and Responsibilities:

  • Being able to search and find for solutions of customers' issues;
  • Able to analyse customers' behaviour and keep a personalised relationship with VIP clients, therefore meeting their needs;
  • Monitor customers' performance & behaviour in order to evaluate bonus crediting;
  • Ensure that products' compliance is being followed according to relevant regulations;
  • Previous experience as a Sales agent will be considered as an advantage;
  • Hours must be worked during shift business hours (between 8 am and 2 am; 5 days out of 7, including 2 weekends per month).

We offer excellent benefits, including but not limited to:

Working with the latest technologies (Nest, Kubernetes, mongo, graphQL, MySQL, etc)
Learning and development opportunities and interesting challenging tasks;
Official employment in accordance with the laws of Cyprus and the EU, registration of family members;
Relocation package (tickets, staying in a hotel for 2 weeks);
Company fitness corner in the office for employees;
Opportunity to develop language skills and partial compensation for the cost of language classes;
Birthday celebration present;
Time for proper rest and 24 working days of Annual Vacation;
Breakfasts and lunches in the office (partially paid by the company).

Join Wedosupport and rock with us

You have the opportunity to work in our office in Cyprus / Bulgaria / Poland. 

Your potential + our support = success. Let's make it happen

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