Release Management Analyst

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Be part of our international team, apply today and join our award-winning Fortune 500 company

We are excited to announce an opportunity has arisen for a Release Management Analyst to join our Product Releases team in Nicosia.

The Release Management Analyst will be responsible for ensuring the timely scheduling and deployment of application change in accordance with our main product's Release Management methodology / process and in line with its release calendar and any ad-hoc releases.

Key responsibilities include:

• Creating the schedule and agenda detailing pending deployments and confirming status of completed deployments

• Ensuring ticket creation, approval and scheduling for each deployment and ensuring reports and documentation are obtained within timescales

• Supporting the process for issues raised in a deployment, ensuring appropriate team members are called in to assist and escalation procedures followed

• Acting as a primary point of reference to ensure an effective flow of information to stakeholders

• Liaising with all stakeholders regularly to deal with queries and develop an ongoing working relationship

• Setting up new clients utilising Release Management services and interacting with other teams ensuring any prerequisites e.g. release notes, testing, sign-offs, are completed in a timely manner. This includes sharing documentation, training and attending meetings.

Essential requirements:

• Bachelor's degree in IT related field or additional experience in lieu of degree.

• Typically minimum 2 years relevant experience.

• Understanding of the software releases cycle.

• Ticketing system knowledge (ideally JIRA).

• Know how to follow the annual calendar plan.

• Setup & participate in calls to review patch readiness.

• Available in monitoring the deployments.

• Be ready to participate in the 24x7 scheme for adhoc deployments.

• Excellent communication skills and English language (verbal and written).

Desirable requirements:

• JIRA Dashboards

• Jenkins Pipelines

• Bitbucket

• Google Workspace apps

TSYS offers structured career development, supported by training that provides the opportunity to learn and develop.

In addition to a competitive salary, you'll have access to an excellent benefits package, including:

• Private medical insurance for you and your family, non-contributory, in and out patient cover

• A well-established, strong provident fund

• Life insurance (3x base salary)

• 21 days' holiday increasing with length of service, plus 14 public / bank holidays

• Flexible working (hybrid model – part from home, part from office)

• Wellbeing initiatives with access to support services

• On-site subsidized canteen

• Modern offices opposite the Mall of Cyprus with gym and showers, games room (pool table, table tennis, darts, table football, play station) & prayer/meditation room

• Store discounts

• Regular social events and charitable initiatives to give back to our community.

To apply for this position, please visit our website and apply through the online system. All applications will be treated in the strictest confidence.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact