People and Culture Operations Executive

The Role:

Are you a detail-oriented, highly organised, and people-centric HR professional who thrives in a fast-paced, international environment? Do you have a passion for streamlining HR processes, improving efficiency, and ensuring seamless HR operations? If so, we want YOU to join our dynamic People & Culture team at XM

Why Join Us?

At XM, our people are our greatest asset. Our People & Culture team plays a pivotal role in ensuring a positive, engaging, and efficient work experience for all employees. As we continue to scale, we're looking for a dedicated and detail-driven HR professional to help us enhance and optimise our People & Culture operations and processes.

This is a fantastic opportunity for an HR operations expert who enjoys working with HR systems, data, and processes while contributing to a people-first culture. You will be at the heart of our People & Culture operations, ensuring efficiency, accuracy, and compliance while supporting the broader People & Culture strategy.

Your Mission:

P&C
Operations & Administration Excellence

• Manage and optimise P&C operational processes, ensuring efficiency, accuracy, and compliance with internal policies and labour regulations.
• Provide comprehensive P&C administrative support, including contract management, employee records, P&C policies, and compliance documentation.
• Play a key role in P&C process automation and continuous improvement, identifying opportunities to enhance workflows.

Exelsys HCM Administration & P&C Systems Management

• Administer and manage Exelsys HCM, ensuring the system is effectively maintained and utilised to support P&C processes.
• Act as the go-to expert for P&C systems, providing troubleshooting, updates, and reporting support to ensure data accuracy and usability.
• Work closely with internal teams to streamline P&C system functionalities and enhance employee experience.

Employee Lifecycle & Data Management

• Support the end-to-end employee lifecycle processes, including onboarding, probation reviews, contract updates, and offboarding procedures.
• Ensure accurate and up-to-date employee records in Exelsys HCM and other P&C systems, maintaining data integrity and compliance.
• Generate and analyse P&C reports, metrics, and dashboards to support decision-making and strategic initiatives.

Payroll & Benefits Support

• Assist with monthly payroll preparation, ensuring accurate and timely processing of employee data.
• Coordinate employee benefits scheme, responding to employee queries and ensuring smooth execution of benefit programs.
• Collaborate with finance and payroll teams to ensure accuracy of any payroll related data.

P&C Compliance & Policies

• Ensure all P&C policies, procedures, and documentation are compliant with local labour laws and international best practices.
• Support internal audits and compliance checks by maintaining accurate and well-organised P&C records.
• Keep up to date with employment regulations and industry best practices, providing recommendations for policy enhancements.

What We're Looking For:

Degree in Human Resources, Business Administration, or a related field. A relevant HR certification (e.g., CIPD, or similar) will be considered a plus.

2-4 years of experience in HR operations, HR administration, or a similar role within a fast-paced, multinational organisation.

Strong experience in HR systems management, with hands-on experience administering Exelsys HCM being a strong plus.

Solid understanding of employment law and labour regulations, with the ability to ensure compliance in HR processes.

Excellent organisational and problem-solving skills, with the ability to manage multiple HR tasks efficiently.

Detail-oriented with a strong sense of accuracy, confidentiality, and compliance in handling HR data.

Ability to interpret HR data, generate reports, and provide meaningful insights to support decision-making.

Strong communication and interpersonal skills – a team player who enjoys collaborating with diverse teams.

Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and other HR tools.

What We Offer:

A structured and efficient P&C environment where you can make a real impact.

The opportunity to work with advanced P&C technology and systems in a multinational setting.

A collaborative, people-first culture that values innovation and operational excellence.

Competitive salary, benefits, and professional development opportunities.

The Hiring Experience: What Awaits You

• Let's Connect – Intro Chat with Talent Acquisition
• Deep Dive – First Interview with Your Future Team
• Test your edge – Personality Assessment
• Final Connection – Final Interview

Ready to Be the Driving Force Behind HR Operations? Apply Today