IT Support Specialist

5 days ago

Nicosia, Nicosia, Cyprus UpcoMinds Full time €20,000 - €30,000 per year

We're looking for
a IT Support Specialist
to join our team on behalf of one of our major clients in the IT consulting sector for a
banking
project.

Key Responsibilities:

  • Provide first- and second-level technical support for end users, resolving hardware, software, and network-related issues.
  • Diagnose, troubleshoot, and escalate incidents following IT service management processes.
  • Install, configure, and maintain user workstations, operating systems, and standard applications.
  • Support enterprise systems and business applications, ensuring minimal downtime and optimal user experience.
  • Maintain accurate documentation of support requests, incidents, and solutions in the ticketing system.
  • Provide technical training and guidance to end users to promote self-service and productivity.
  • Collaborate with IT teams to identify recurring issues and suggest improvements to processes and systems.
  • Ensure compliance with internal IT policies, security standards, and data protection regulations.

Requirements:

  • 6 months - 1 year of experience in IT support, helpdesk, or a similar role.
  • Troubleshooting skills across hardware, software, and networking environments.
  • Good knowledge of Microsoft technologies (Windows OS, Office 365, Active Directory, etc.).
  • Familiarity with networking principles and virtualization environments (VMware, Hyper-V, etc.) is an advantage.
  • Strong customer service orientation and ability to manage and resolve user issues effectively.
  • Excellent communication skills (verbal and written) with the ability to explain technical concepts to non-technical users.
  • Good organizational and documentation skills for tracking issues and maintaining support procedures.
  • Fluency in Greek and English (both written and spoken).

What we offer:

  • Competitive remuneration package
  • Private health insurance
  • Free Access to LinkedIn learning platform
  • Continuous learning, professional growth, and career development
  • Opportunity to work with cutting-edge technologies
  • A dynamic and collaborative work environment

Founded in 1997 in Brussels, UpcoMinds has grown into a trusted IT partner, specializing in Project Development, Consulting, Strategic Teaming, and R&D & Innovation.

With offices in Belgium, Greece, and Cyprus, we empower organizations across Europe to deliver complex, high-impact technology initiatives that drive strategic, operational, and digital transformation.

Our team of 200+ top-tier professionals brings deep expertise and agility to every engagement. Working through in an agile, hybrid operating model, we combine on-site collaboration with distributed delivery to provide speed, adaptability, and localized attention, all at a multinational scale.

Find out more about us at

We commit to promote Inclusion & Diversity by creating a working environment where all employees are treated with dignity and respect and where individual differences are valued. We offer equal opportunity in all aspects of employment.

Our recruitment consultants will go through your Curriculum Vitae as soon as possible and get back to you to discuss the opportunity for which you apply. If you don't hear from us in the coming ten (10) working days, you may consider that you have not been selected for the particular job.

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