IT Support engineer
2 days ago
๐๐จ๐ ๐๐ข๐ญ๐ฅ๐: ๐๐ ๐๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ ๐๐ง๐ ๐ข๐ง๐๐๐ซ
๐๐จ๐ซ๐ค ๐๐จ๐๐: ๐๐ง๐ฌ๐ข๐ญ๐
๐๐ฆ๐ฉ๐ฅ๐จ๐ฒ๐ฆ๐๐ง๐ญ ๐ญ๐ข๐ฆ๐: FTE
๐๐จ๐ ๐๐ฏ๐๐ซ๐ฏ๐ข๐๐ฐ:
We are seeking a dedicated and proactive IT Support Specialist to join our team. The ideal candidate will be responsible for providing on-site technical support, maintaining hardware/software, and ensuring seamless IT operations for our users.
๐๐๐ฒ ๐๐๐ฌ๐ฉ๐จ๐ง๐ฌ๐ข๐๐ข๐ฅ๐ข๐ญ๐ข๐๐ฌ:
Provide first-level and second-level technical support to end-users.
Troubleshoot hardware, software, and network issues on-site.
Install, configure, and maintain desktops, laptops, printers and other peripherals.
Manage user accounts and access rights in Active Directory.
Support Windows OS, Microsoft Office Suite, and other business applications.
Document technical issues and solutions for future reference.
Coordinate with remote IT teams for escalated support tasks.
Ensure compliance with IT policies and procedures.
๐๐๐ช๐ฎ๐ข๐ซ๐๐ฆ๐๐ง๐ญ๐ฌ:
Proven experience in a similar IT support or helpdesk role.
Strong knowledge of Windows OS, Microsoft Office, and basic networking.
Experience with ticketing systems and IT service management tools.
Excellent problem-solving and communication skills.
Fluency in English and local language.
Ability to work independently with minimal supervision.
๐๐ซ๐๐๐๐ซ๐ซ๐๐ ๐๐ฎ๐๐ฅ๐ข๐๐ข๐๐๐ญ๐ข๐จ๐ง๐ฌ:
Certifications such as CompTIA A+, Microsoft MCP, or similar.
Familiarity with ITIL practices.
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