Online Risk Management

1 day ago

Larnaca, Larnaka, Cyprus HFM Full time

HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets. As we continue to expand, we are looking for a highly organized and proactive
Online Reputation Management (ORM) Coordinator
to support our ORM Department. This role requires strong communication, crisis management, and team coordination skills to ensure smooth operations within the team.

You will be responsible for managing communication between teams, handling crisis situations, and ensuring that all ORM-related tasks are completed efficiently. Additionally, you will work closely with designers, content creators, the paid social media team and other team members to generate necessary assets while reporting back to the ORM Manager.

Your role at HFM:

  • Organizing and managing the ORM team's workflow and tasks.
  • Monitor and address activities or trends that may impact the brand's online presence.
  • Act as the main communication bridge between teams and departments.
  • Monitor key review websites and forums; respond promptly to protect and enhance the company's online reputation.
  • Manage and maintain the social media content calendar, including planning, scheduling and overseeing all posting activities across platforms.
  • Manage the editorial content calendar and develop content ideas to promote the company's offerings and strengthen its online presence.
  • Collaborate closely with cross-functional teams to create content and assets, ensuring message and brand consistency.
  • Oversee social community management, including managing social media channels, engaging with users and responding promptly to inquiries and comments.
  • Expand and improve the ORM education plan within the organization.
  • Handle crisis management and ensure swift resolution of ORM-related issues.

Requirements

  • Bachelor's degree in Marketing, Communications, or related field.
  • 3–5 years of experience in ORM, Public Relations, Communications, or Marketing.
  • Experience in large companies and managing multi-team projects.
  • Exceptional communication skills (high-level).
  • Fluent in English (written and spoken).
  • Able to remain calm and effective under pressure.
  • Strong organizational skills with the ability to manage multiple tasks and deadlines.
  • Detail-oriented with a focus on accuracy and quality in all work.

Preferred Skills

  • Experience with Jira or other project management tools.
  • Background in project management and team coordination.
  • Familiarity with social media management and monitoring tools.
  • Experience or familiarity with financial markets.

Applicants must be eligible or have legal authorization to work in the country where the position is based.
Benefits

  • Hybrid Work Model (up to 2 days working from home).
  • 22 days of Annual Leave (reaching up to 30 days per year based on years' service)
  • Comprehensive Health & Life Insurance (from day one)
  • Friday afternoons off in Summer (July & August)
  • Birthday Leave
  • Gym Membership (Larnaca)
  • Referral Bonus
  • Paid Time Off for Training & Education

Ready to
Kick Off an Exceptional Career?
Join HFM and shape your future with a company that values
growth, innovation and people.
Sounds like you? Let's write the next chapter together.
All Applications will be handled with the strictest confidentiality.

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