Service Design and Transition Specialist

3 days ago

Nicosia, Nicosia, Cyprus Paymentology Full time €35,000 - €55,000 per year

At Paymentology, we're redefining what's possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard, Visa cards at scale – across more than 60 countries.

Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of shared or dedicated processing instances. It's this global reach and innovation that sets us apart.

We're looking for a Service Design & Transition Specialist to ensure that every new or changed service is introduced into production with full operational readiness. Acting as the bridge between build and run, you will own the frameworks, governance, and execution that drive successful service transitions – from planning through early life support – aligning Engineering, Product, Operations, and Client Delivery to enable scalable, reliable, and supportable services. If you're experienced in service design, transition, and production operations in fast-paced fintech or SaaS environments, this is your opportunity to make a global impact.

What you get to do:
  • Own and evolve the service transition framework, including readiness gates and go-live processes
  • Define and implement operational acceptance criteria across monitoring, support models, SLAs, and escalation paths
  • Lead event management design for new services, acting as product owner for alerting and incident detection capabilities
  • Govern early life support and hypercare phases, tracking service performance metrics post-go-live such as MTTA and alert quality
  • Maintain service catalogues, support boundaries, and high-quality documentation throughout transitions
  • Coordinate stakeholder readiness sessions to align responsibilities across Engineering, SRE, Product, Support, and Client Operations
  • Conduct post-transition reviews and embed lessons learned into continuous improvement of service delivery
Requirements

What it takes to succeed:

  • Strong expertise in service design, transition, or production operations within high-velocity tech or fintech environments
  • Deep understanding of ITIL service transition and operations principles, with ITIL certification preferred
  • Hands-on experience with service management tooling such as Jira Service Management or ServiceNow, and observability platforms such as Datadog
  • Proven ability to design and implement alerting and incident detection, with a focus on MTTA reduction and alert quality improvements
  • Excellent communication skills, with the ability to produce structured documentation, reviews, and stakeholder updates
  • Familiarity with regulated environments such as fintech or SaaS is advantageous

Education & Experience:

  • Bachelor's degree in a related field preferred (e.g., Computer Science, IT, Engineering, Business)
  • Minimum 5 years of experience in service design, service transition, or production operations
  • Hands-on experience coordinating cross-functional stakeholders through service readiness and early life support phases
What you can look forward to:

At Paymentology, it's not just about building great payment technology, it's about building a company where people feel they belong and their work matters. You'll be part of a diverse, global team that's genuinely committed to making a positive impact through what we do. Whether you're working across time zones or getting involved in initiatives that support local communities, you'll find real purpose in your work – and the freedom to grow in a supportive, forward-thinking environment.

  • Motion Graphic Designer

    2 weeks ago

    Nicosia, Nicosia, Cyprus Evest Official Full time €40,000 - €60,000 per year

    Role OverviewEVEST is seeking a Motion Graphic Designer whowill be responsible for conceptualizing, designing, and producing dynamic visual content that brings ideas to life through animation and motion design and will collaborate with our Creative Manager to create compelling visuals for marketing campaigns, product explainers, social media, presentations,...

  • Graphic Designer

    3 days ago

    Nicosia, Nicosia, Cyprus Akelius Languages Online gGmbH Full time €25,000 - €40,000 per year

    Are you looking for an exciting new position within a global, growing non-profit organisation?Then you might be our new Graphic Designer.about usAkelius Languages is a non-profit organization with offices in Berlin, Nicosia and Limassol.We are developing language learning products,which are currently available in eleven languages.You can find it hereUNICEF,...

  • Exposure Specialist

    6 days ago

    Nicosia, Nicosia, Cyprus Ludicrum Tech Full time €40,000 - €80,000 per year

    Join Our Team as a Exposure Specialist in the thriving iGaming Industry This is a 100% remote position available for employment in the following countries only: Bulgaria, Croatia, Cyprus, Estonia, Latvia, Lithuania, North Macedonia, Poland, Romania, Turkey and Ukraine.Who we are? Ludicrum is redefining iGaming, blending creativity with technology to...

  • Sales And Marketing Specialist

    2 weeks ago

    Nicosia, Nicosia, Cyprus ResultMed Full time €35,000 - €45,000 per year

    Company DescriptionResultMed is a leading provider of pharmaceutical products and cutting-edge technology specifically for skin specialists in the medical aesthetics industry. With over 18 years of experience, ResultMed exports beauty equipment to more than five countries, and is committed to advancing the practice of skin care and aesthetic treatments...

  • PPC Specialist

    6 days ago

    Nicosia, Nicosia, Cyprus TenTrade Full time €25,000 - €40,000 per year

    About UsAtTENTRADE, we are a rapidly growing multi-asset brokerage offering CFDs trading and innovative trading challenges through our funded trading program. Our mission is to empower traders with access to capital and help them scale their success.Role OverviewWe are seeking aPPC Specialistto join our marketing team in Nicosia. The ideal candidate will be...

  • Talent Acquisition Specialist

    20 hours ago

    Nicosia, Nicosia, Cyprus Brink's Inc Full time €25,000 - €35,000 per year

    Established in 1859, The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewellers, and other commercial operations. Our network of operations in 52 countries serves customers in...

  • Equities Trading Specialist

    3 days ago

    Nicosia, Nicosia, Cyprus XM Full time €60,000 - €80,000 per year

    Equities Trading SpecialistThe Role:We are looking for an Equities Trading Specialist to join our team and support the growth and improvement of our share dealing services. This role focuses on executing trades, enhancing our trading product, ensuring compliance with regulations, and improving the client experience in the retail investing space.Do you have a...

  • Junior HR Specialist

    2 weeks ago

    Nicosia, Nicosia, Cyprus Com Tec Co IT Ltd Full time €20,000 - €25,000 per year

    Junior HR Specialist – Nicosia, Cyprus (On-site)We are looking for a responsible and detail-oriented Junior HR Specialist to join our small but dynamic team in Nicosia, Cyprus. This is a full-time role based in the Nicosia office.Professional Skills and Qualifications:Solid knowledge of Cyprus legislation related to Records Management and Human Resource...

  • UX Writer/Copy Specialist

    20 hours ago

    Nicosia, Nicosia, Cyprus Deloitte Full time €30,000 - €60,000 per year

    Position: UX Writer/Copy Specialist | Customer Strategy & Design – Nicosia, CyprusOur Customer Strategy & Design team is seeking to recruit a creative and dynamic professional to join us, as UX Writer at the level of Consultant/Senior Consultant, in our Nicosia office.The TeamWe work with some of the most recognisable organisations both locally in Cyprus...

  • creative Social Media Specialist

    6 days ago

    Nicosia, Nicosia, Cyprus MYRE Real Estate Agency Ltd Full time €25,000 - €35,000 per year

    Company DescriptionMYRE Real Estate Agency Ltd is a trusted real estate company in Cyprus specializing in properties for sale, rent, and exchange, as well as investment opportunities across Limassol, Nicosia, Larnaca, and other key areas. We offer professional property management, marketing campaigns, and customer service to help clients find the right home...