Support Engineer, German Speaking

2 weeks ago

Nicosia, Nicosia, Cyprus 3CX Full time €35,000 - €45,000 per year

Due to strong continued growth, an opportunity has arisen for a
Support Engineer for the German speaking market to join the 3CX team and play an important role in the company's continuing expansion plans.

About the 3CX Team

Support Engineers provide front line technical support to 3CX customers and partners within an international team. The successful candidate will have the opportunity to be trained in-house on Voice over IP if no prior experience is present. Our product is targeted at medium and large enterprises and is currently used by over 350,000 customers around the world.

About the Job

  • Technical support of 3CX partners and customers.
  • Evaluate and resolve technical queries and issues.
  • Talk customers through a series of actions, either via phone, ticket or remote session, until a technical issue is resolved.
  • Replication and documentation of issues.

About The Applicant

  • Diagnosing and troubleshooting IT or software technical issues.
  • Working and troubleshooting issues in Windows/Debian OS.
  • Working with basic network devices and concepts such as IP, DNS, firewalls and routing.
  • Experience in AWS, Azure / Office365 or Google Cloud are beneficial.
  • Experience with various client networks topologies.
  • Knowledge of VoIP and telecommunications technologies are beneficial.

Personal skills

  • Native level proficiency in German.
  • Strong team player.
  • Ability to work calmly under pressure.
  • Interest in IT and VoIP.
  • Basic English.

What we offer

A competitive compensation package will be offered to the successful candidate with access to the company gym and swimming pool at the 3CX flagship office in Engomi, Nicosia.

Your Application

3CX invites you to apply via our website and to include a covering letter illustrating why you're the right person for the job.

Due to the very large number of applications we receive, we will only contact those who reach the next stage of our selection process.

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