Junior Case Officer

2 weeks ago

Nicosia, Nicosia, Cyprus Navarino Full time

About Us
Navarino is an innovative global technology company with offices in Greece, Norway, Germany, Cyprus, the United Kingdom, Hong Kong, USA, UAE, Japan and Singapore. We develop technology solutions for the shipping industry and are a leader in our sector. Our R&D and engineering departments focus on building and enriching our product portfolio, with specialized software and services that we develop in-house.

We pride ourselves on our people and culture. We encourage innovative thinking, teamwork, and excellence. Our committed people, our values and ways of working create a dynamic, professional, fun, and family-oriented environment which delivers high value and excellence to our customers.

What will you be doing?
We are looking for enthusiastic Junior Case Officer to join our Billing team in Nicosia, Cyprus on a 6-month fixed term contract to cover a maternity leave period.

The successful candidate will be responsible for handling customer cases during the pre and post billing periods. Some of the tasks of the role are:

  • Investigating customer requests regarding potential billing discrepancies
  • Open cases for invoice/credit accordingly depending on findings
  • Communicate effectively with internal teams to ensure timely issue resolution

Requirements

  • Some previous work experience in similar setting is preferred but not mandatory
  • Fluent in written and spoken English
  • Excellent client-facing and communication skills
  • Analytical and problem-solving mindset
  • Team-oriented and collaborative attitude
  • Highly self-motivated and organized

Benefits
Beyond offering a working environment which values and supports people and their well-being, we at Navarino offer:

  • Excellent working conditions with a good work-life balance
  • A working environment certified as a "Great Place to Work" for four years in a row

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