Installation Scheduling Coordinator
7 days ago
As an Operations & Services Specialist, you will be at the front line of developing and
implementing solutions that improve operational performance and innovative services to
enhance the customer experience. By joining our team, you will play a crucial role in
ensuring the delivery of exceptional services to our customers and contribute directly to
Company's success. You will collaborate with a dedicated team, all working towards
providing the best possible customer experience
Responsibilities:
- Drive operational excellence across various Service & Operation functions
- Coordination and communication with internal teams and external service
providers ensuring the timely and accurate delivery of customer service.
- Manage and monitoring daily service orders, ensuring timely issue resolution and
efficiency.
- Analyze technical data and service reports, utilize insights to improve performance
metrics and achieve KPIs targets.
- Develop and implement innovative service solutions to enhance the customer
experience.
- Design and implement service solutions to enhance and improve customer
satisfaction.
- Manage and control costs within the area of responsibility
Requirements:
- TEI/AEI degree (preferably in a technical or engineering field) or equivalent work
experience in customer service.
- Minimum 2 years of experience in technical support or service operations
- Hight level of customer obsession and ownership
- Proven ability to deliver technical support while maintaining the highest service
standards.
- Data driven, analytical thinking, problem solving mentality
- Very good knowledge of MS Excel
- Knowledge of English at a working level
- Experience in Home appliances or Air conditioning technical support is a plus
- Project management skills in a customer service environment are considered an
advantage.
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