Installation Scheduling Coordinator

Manpower Cyprus
, on behalf of our client - the market leader in the home appliances retail sector in Cyprus - is seeking to recruit a dynamic
Installation Scheduling Coordinator
. Our client is recognized for delivering exceptional customer service and innovative solutions in the home appliances industry.

As an
Installation Scheduling Coordinato
r, you will be the central hub for scheduling, communication, and coordination of all white goods installation services. Operating from our clients modern office environment, you will manage customer appointments, coordinate installation teams, and ensure seamless delivery of exceptional customer experiences. This Monday-to-Friday office role is perfect for an organized professional who thrives on operational excellence and customer satisfaction

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Key Responsibiliti**

esScheduling & Calendar Managemen

• t:Coordinate and manage installation schedules and timelines across multiple installation teams, ensuring timely issue resolution and efficien
• cyCreate and maintain comprehensive project plans ensuring adherence to customer commitmen
• tsOptimize daily routes and technician assignments for maximum efficien
• cyHandle appointment rescheduling and resolve scheduling conflicts proactive
• lyManage and control costs within the area of responsibilit

y.Customer Communication & Coordinatio

• n:Liaise with customers to confirm installation requirements and appointment detai
• lsProvide customers with installation updates, delivery windows, and technical requiremen
• tsAct as primary point of contact for installation-related inquiries and service reques
• tsEnsure customer satisfaction through proactive communication and issue resoluti

onOperations Managemen

• t:Coordinate with internal teams and external service providers for timely service delive
• ryMonitor daily service orders and ensure efficient resource allocati
• onMaintain accurate records of installation activities and customer interactio
• nsAnalyse scheduling data and service reports to improve performance metrics and achieve KPI targe

tsTeam Coordinatio

• n:Assign installation tasks to field technicians based on skills, location, and availabili
• tyProvide administrative support and guidance to installation tea
• msCoordinate with vendors and suppliers for timely delivery of materials and equipme
• ntManage cost control within the area of responsibility while maintaining service excellen

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Skills and Qualificati**

onsEducation & Experien

• ce:TEI/AEI degree (preferably in Business Administration, Operations Management, Engineering or related field) or equivalent work experience in scheduling/coordination ro
• lesMinimum 2 years of experience in scheduling, operations coordination, or customer service management in a similar environm
• entExperience in appliance installation scheduling or similar technical service coordination is prefer

redCore Competenci

• es:Exceptional organizational and multitasking abilities with strong attention to det
• ailHigh level of customer service orientation and professional communication ski
• llsProven ability to manage multiple projects simultaneously under press
• ureData-driven approach with analytical thinking and problem-solving mental
• ityStrong administrative skills and process management capabilit

iesTechnical Skil

• ls:Advanced knowledge of MS Excel for scheduling and data analy
• sisExperience with scheduling software and calendar management syst
• emsProficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoi
• nt)Excellent written and verbal communication skills (in English and Gre
• ek)Experience with CRM systems and customer database management is an advant

ageRemunerat

• ionCompetitive salary package commensurate with experie
• nceMonday to Friday office hours with excellent work-life bala
• nceAnnual bonus based on K
• PIs13th Salary, 21 paid days annual le
• aveProvident fund & Medical sch
• emeComprehensive training in scheduling systems and operational procedu
• resCareer advancement opportunities within a leading retail organizat
• ionModern office environment with supportive team cult
• ureOpportunity to contribute to market-leading customer service standa

rds