Head of Retention

7 days ago

Limassol, Limassol, Cyprus Parimatch Full time

Bringing people back from boredom since 1994.

Parimatch is an online entertainment company with 30+ years in the game.

We create digital experiences where sports, culture, and technology meet — bold, immersive, and built to engage.

With 4,000+ professionals and operations in 15+ countries, Parimatch is a global ecosystem driven by performance, smart engineering, and style.

About The Role
We are looking for a
Head of Retention
to lead retention strategy across a multi-geo iGaming company. The role covers all player segments—VIP and casual—and includes management of Retention, CRM, Customer Support, VIP Support, and the Content team.

Your mission is to build and scale a high-performing retention ecosystem, increase LTV, and enhance the player experience across the entire lifecycle.
Crypto experience is mandatory.
Key Responsibilities:
Develop and execute retention strategies for multiple geos and player segments (VIP & mass).

Lead and manage the CRM, Customer Support, VIP Support, and Content teams.

Analyze user behavior, identify growth opportunities, and launch retention initiatives.

Create and optimize bonus systems and loyalty programs.

Collaborate closely with Product, Marketing, and Analytics teams.

Develop automation and personalization processes for communication flows.

Requirements:
5+ years of experience in Retention/CRM/VIP Management within iGaming.

Deep understanding of player lifecycle and retention metrics.

Experience managing multi-geo teams.

Hands-on experience with crypto and payment systems.

Proven success in managing cross-functional teams (CRM, Support, Content).

Strong analytical mindset, strategic thinking, and leadership skills.

English level: Upper-Intermediate or higher.

We care about you:
Vacation:
Reset. Recharge. Come back stronger.

Sick Leave Allowance:
Health is power. We designed the system to support you.

Benefits Model:
Your budget, your rules – spend it where it counts. Day one, it's yours. No waiting, no barriers.

Motivation Bonus System:
We see results. We reward drive. Our bonus system fuels performance and celebrates dedication – because excellence deserves recognition.

Training Balance:
Learn fast. Grow faster. Upskill, stay ahead, and keep your edge sharp.

Team Building:
Stronger together. We connect, compete, and celebrate – great teams don't happen by accident.

Generation Program
: Focused on boosting the potential of children within our families.

Work & Fun Balance:
Driven at work, alive beyond it. Events, surprises, and shared moments keep our spirit high and our energy unstoppable.

Taking care of our people is an integral part of
Parimatch
shared values, ensuring a supportive and positive workplace culture.

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