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Trader Support Officer
2 weeks ago
We are looking to hire a fluent German-speaking Trader Support Officer to join our growing team in a hybrid work mode based in our Limassol office. The successful candidate will be the first point of contact for prospective and existing clients of The Trading Pit and will also provide support to internal teams as needed. You will deliver exceptional customer service via live chat, email, and phone, while assisting with technical and account-related queries.
Work Arrangement
Hybrid (partly remote, partly onsite in Limassol, Cyprus)
Working Hours: 9.00AM PM AND 12:00 PM – 9:00 PM (Cyprus time)
Responsibilitie
s:
- Respond promptly and professionally to client queries via live chat, email, and phone.
- Deliver accurate and clear information about our products and services.
- Support clients in German- speaking markets with onboarding, technical issues, and trading platform usage.
- Manage and verify KYC documentation and onboarding procedures.
- Maintain accurate client records within the CRM system.
- Collaborate with internal departments to resolve client issues efficiently.
- Handle affiliate agreements and monthly commissions, including contract drafting, performance tracking, and commission processing.
- Provide localized support tailored to the German -speaking markets.
- Translate website and marketing materials into German
Requirements:
- Fluent in German — mandatory.
- Fluent in English — both written and spoken — mand
atory. - At least 1 year of experience in a Customer Support role, preferably in the financial indstry.
- Knowledge of financial products such as FX, Futures, Cryptos, and Stocks is a strong advatage.
- Excellent troubleshooting, communication, and problem-solving skills.
- High level of computer literacy, including proficiency in Microsoft Office tools.
- Highly organized, detail-oriented, and capable of multitasking in a fast-paced environment.
- Customer-oriented mindset with a proactive, positive attitude.
- Willingness to work on public holidays.
- Residing in or willing to relocate to Limassol, Cyprus.
What We Offer:
- Competitive salary based on your qualifications and experience.
- A fantastic opportunity to develop and build a successful career with a fast-growing global company.J
- oin a workplace where team activities and a supportive environment are at the heart of our culture.
- Comprehensive medical insurance coverage.
- 21 days of annual leave + 6 days of sickleave.
- Provident fund.
- Birthday and work anniversary gifts.
- Half-day off on your birthday to relax and enjoy your special day.
- Bring your furry friend to work and enjoy a pet-friendly office
- Dress comfortably and feel confident in your best self.
- Fresh fruits, snacks, and coffee to keep you energized and productive throughout the day
