Senior VIP Manager

3 days ago


Limassol, Limassol, Cyprus BettingJobs Full time €40,000 - €80,000 per year

BettingJobs
is currently working with a Greek based iGaming affiliate marketing company. They are expanding their team in
Limassol
with the addition of a
Senior VIP Manager.

Responsibilities:

  • Own a VIP portfolio: keep close, personal relationships with top players via phone, chat, and email
  • Solve issues quickly: find answers and coordinate with CS, Payments, Risk, and Product until it's fixed
  • Analyse behaviour: spot churn risk and growth opportunities; tailor 1:1 offers and experiences
  • Bonus management: monitor performance/behaviour and credit bonuses responsibly (think ROI, deposit uplift, NGR, ARPPU).
  • Plan and run VIP promos & perks: tailored offers, events, gifts on time and on brief.
  • Report the numbers: weekly updates on retention, re-deposit rate, activity days, and player satisfaction
  • Keep clean records: log contacts, notes, preferences, and follow-ups in the CRM
  • Watch competitors: keep our VIP playbook sharp

Requirements:

  • Proficient English (written and spoken)
  • Proactive mindset with solid support/sales skills
  • Strong communication and negotiation skills
  • Attention to detail and follow-through
  • VIP/iGaming experience at senior or similar level (managing high-value accounts)
  • Analytical: comfortable reading dashboards and making data-driven decisions
  • Ownership: organized, independent, and able to run multiple priorities

Nice to have:

  • Previous sales-agent experience (helpful for outreach and conversions)
  • Hands-on with CRM/retention tools (e.g., Smartico, Fast Track, Optimove)
  • Extra languages (e.g.,Greek, German) for local markets
  • Experience hosting VIP events or travel logistics


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