Senior VIP Manager
3 days ago
BettingJobs
is currently working with a Greek based iGaming affiliate marketing company. They are expanding their team in
Limassol
with the addition of a
Senior VIP Manager.
Responsibilities:
- Own a VIP portfolio: keep close, personal relationships with top players via phone, chat, and email
- Solve issues quickly: find answers and coordinate with CS, Payments, Risk, and Product until it's fixed
- Analyse behaviour: spot churn risk and growth opportunities; tailor 1:1 offers and experiences
- Bonus management: monitor performance/behaviour and credit bonuses responsibly (think ROI, deposit uplift, NGR, ARPPU).
- Plan and run VIP promos & perks: tailored offers, events, gifts on time and on brief.
- Report the numbers: weekly updates on retention, re-deposit rate, activity days, and player satisfaction
- Keep clean records: log contacts, notes, preferences, and follow-ups in the CRM
- Watch competitors: keep our VIP playbook sharp
Requirements:
- Proficient English (written and spoken)
- Proactive mindset with solid support/sales skills
- Strong communication and negotiation skills
- Attention to detail and follow-through
- VIP/iGaming experience at senior or similar level (managing high-value accounts)
- Analytical: comfortable reading dashboards and making data-driven decisions
- Ownership: organized, independent, and able to run multiple priorities
Nice to have:
- Previous sales-agent experience (helpful for outreach and conversions)
- Hands-on with CRM/retention tools (e.g., Smartico, Fast Track, Optimove)
- Extra languages (e.g.,Greek, German) for local markets
- Experience hosting VIP events or travel logistics
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