Chief Customer Support Officer

3 days ago

Limassol, Limassol, Cyprus RedCore Full time €60,000 - €80,000 per year

RedCore
is an international business group that creates technological solutions for digital markets.

Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

Powering Growth from the Core — this is the key mission laid under RedCore's strong foundation. This is how we consistently stay ahead: by evolving and creating scalable solutions, while remaining committed to open and transparent communication with our partners.

Requirements:

  • Proven work experience as a CEO or Head of Client Relationship/Customer Support Management or similar role equivalent;
  • Solid background in customer acquisition strategies;
  • Strong knowledge of CRM systems and principles: particularly customer life-cycle touch-points such as email, SMS, calls and more;
  • Technical expertise with CRM and analytical systems;
  • Knowledge of communicative with calls, email, SMS, chats, messengers methods and best practices;
  • Sales experience;
  • English B2-C1 level;
  • Desire to relocate to Cyprus.

Responsibilities:

  • Monitoring customer relationships with existing and new customers through CRM systems;
  • Ensure the CRM system provides an effective sales funnel;
  • Develop and implement marketing techniques and strategies that will drive new customers;
  • Manage the Registrations, Retention, Activation, Reactivation, depositing and other CRM strategies;
  • Suggest new methods to address customers' needs;
  • Assist with organizing promotional events to reach prospective customers;
  • Conduct Contact Center research to follow trends and competition.

Benefits:

  • An exciting and challenging job in a fast-growing business groups, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more
  • Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed
  • Beautiful offices in Warsaw, Limassol, Kyiv, Almaty, Yerevan — work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day
  • Modern corporate equipment based on macOS or Windows and additional equipment are provided
  • Paid vacations, sick leave, personal events days, days off
  • Corporate health insurance program for your well-being
  • Referral program — enjoy cooperation with your colleagues and get the bonus
  • Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences
  • Rewards program for mentoring and coaching colleagues
  • Free internal English courses
  • Yoga classes to help you stay active and energized
  • In-house Travel Service
  • Multiple internal activities: online platform for employees with quests, gamification, presents and news, RedCore clubs for movie / book / pets lovers, special office days dedicated to holidays
  • Corporate events, team buildings

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