Customer Support Specialist

2 weeks ago

Paphos, Pafos, Cyprus Payera Tech Full time €25,000 - €40,000 per year
About Us

A forward-thinking Fintech enterprise leading the charge in revolutionizing payment practices is actively seeking a Customer Support Specialist to join our Business Care Team. Our company stands as a pioneer in developing cutting-edge solutions and products that empower both individuals and enterprises, fostering seamless digital financial journeys.

As a Customer Support Specialist, your primary focus will be on troubleshooting technical issues, assisting clients in using our products effectively, and ensuring their satisfaction with our services. Your role involves providing expert guidance, resolving technical challenges, and fostering strong client relationships to drive positive outcomes.

Responsibilities
  • Technical Troubleshooting: Address and resolve clients&s technical inquiries and issues promptly and efficiently, ensuring they receive effective solutions and timely assistance in navigating our products
  • Product Expertise: Develop an in-depth knowledge of our products, becoming a go-to technical resource for clients seeking guidance on optimal product usage
  • Problem-Solving: Collaborate with cross-functional teams to tackle complex technical challenges that clients may encounter, facilitating effective solutions
  • Client Feedback: Collect and relay client feedback concerning their technical experiences, needs, and suggestions. Advocate internally for product enhancements and process improvements based on this feedback
  • Performance Analysis: Monitor key technical performance indicators (KPIs), focusing on client satisfaction, technical engagement, and usage. Analyze trends to identify areas for improvement
  • Communication: Keep clients informed about technical updates, changes, and new features related to our product. Foster transparency and build trust through regular communication
  • Conflict Resolution: Address technical conflicts or disputes that may arise, working to find resolutions aligned with the client&ss technical needs and our technical capabilities
Requirements
  • Bachelor&ss degree in Business Administration, or a related field
  • Comprehensive training will be provided, yet prior experience in a call center, forex (fx), or technical support setting is preferred
  • A customer-focused mindset is essential
  • Superior communication skills in English, both written and verbal, are imperative
  • Flexibility to work shifts including weekends and late nights, is required
  • Proficiency in computer usage, with a sound understanding of general computing
  • Capability to manage customers with composure and professionalism, even in challenging situations
  • Adeptness at multitasking
Nice to Have
  • Proficiency in additional languages
Benefits
  • Attractive Compensation: Competitive salary package aiming to retain top talent.
  • Vibrant Team Culture: Work with a dynamic, international team that values diversity and collaboration.
  • Comprehensive Health Benefits: Enjoy the peace of mind with a private health insurance & a provident fund.
  • Modern, Welcoming Workspace: Our pet-friendly office is nestled in the vibrant heart of Paphos, providing a comfortable and inspiring environment.
  • Engaging Social Events: Participate in regular team-building activities, events and lively happy hours.
  • Professional Development: Commitment to continuous career development and growth opportunities to help you achieve your professional goals.

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