Team Coordinator

2 weeks ago

Paphos, Pafos, Cyprus Payera Tech Full time €35,000 - €45,000 per year

ABOUT THE JOB

Goldenapple, a forward-thinking Fintech enterprise leading the charge in revolutionizing payment practices is actively seeking a Team Coordinator to join the Customer Success Team. The company stands as a pioneer in developing cutting-edge solutions and products that empower both individuals and enterprises, fostering seamless digital financial journeys.

As a Team Coordinator, your pivotal role will involve providing essential support to the customer success team. You will be responsible for efficiently managing operational tasks, enhancing customer engagement processes, and ensuring the seamless and successful delivery of the services to their valued clients.

Responsibilities:

  • Operations Management: Oversee and optimize day-to-day operational processes to ensure efficiency and effectiveness. Develop and implement operational policies and procedures. Coordinate with various teams to streamline operations and facilitate smooth workflows.
  • Process Improvement: Regularly review and assess customer service processes. Propose and implement innovative solutions to enhance customer satisfaction and team productivity. Collaborate with cross-functional teams to align customer success strategies with company objectives.
  • Team Support: Provide logistical and administrative support to the customer success team. Facilitate training and development initiatives for the team. Act as a point of contact for internal and external stakeholders.
  • Customer Communication: Contribute to the development of customer communication strategies. Coordinate with marketing and sales teams to ensure consistent messaging and brand representation.
  • Collaboration: Work closely with sales, business care, risk, compliance, finance, product development, and other departments to ensure a cohesive and integrated customer experience. Participate in cross-functional projects and initiatives. Foster a culture of collaboration and continuous improvement within the team.

Requirements:

  • Bachelor&ss degree in Business Administration, Communications, or a related field.
  • Proven experience in operations, customer service, or a related role, preferably in FinTech industry.
  • Strong organizational and multitasking skills.
  • Excellent communication and interpersonal abilities.
  • Knowledge of Salesforce and other CRM software, as well as, data analysis tools will be considered as an advantage.
  • Ability to work independently and as part of a team.
  • Problem-solving mindset and attention to detail.

Personal Attributes:

  • Ability to adapt to changing priorities and business needs.
  • Takes initiative and demonstrates a strong drive to achieve results.
  • Works collaboratively with colleagues to achieve common goals.
  • Maintains a positive attitude and resilience in the face of challenges.

Benefits:

  • Attractive Compensation: Competitive salary package aiming to retain top talent.
  • Vibrant Team Culture: Work with a dynamic, international team that values diversity and collaboration.
  • Comprehensive Health Benefits: Enjoy the peace of mind with a private health insurance & a provident fund.
  • Modern, Welcoming Workspace: Their pet-friendly office is nestled in the vibrant heart of Paphos, providing a comfortable and inspiring environment.
  • Engaging Social Events: Participate in regular team-building activities, events and lively happy hours.
  • Professional Development: Commitment to continuous career development and growth opportunities to help you achieve your professional goals.

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