Sales Business Development Manager

Job Title:
Sales & Business Development Manager

Location: Nicosia (Hybrid) or international (Remote)

Department: Sales & Marketing

Reports To: Managing Director

About Us:

Dot.Cy is a global provider of vertical software solutions built on Microsoft Dynamics 365, with offices in Nicosia, Athens, and Dubai. As a subsidiary of Total Specific Solutions (TSS) - a leading European provider of specialized software across diverse industries - Dot.Cy combines international scale with deep industry expertise. Our flagship solutions, dot.Hospitality and dot.Ticketing, empower organizations worldwide to transform operations, elevate customer experiences, and drive measurable business impact.

dot.Hospitality
is an integrated guest engagement and operations platform that empowers luxury hotels and resorts to personalize experiences, streamline processes, and drive revenue.

dot.Ticketing
is a comprehensive ticketing and reservation platform that enables entertainment venues, cultural institutions, and attractions to manage sales, pricing, inventory, and customer engagement.

About the Role:

We are seeking a proactive and results-driven Sales & Business Development Manager, ideally with contacts in the luxury hospitality and/or leisure industry, to lead and expand our client base within the target sectors.

In this commercially pivotal role, you will take full ownership of the sales cycle—from prospecting and qualification to negotiation and closing—while acting as a key commercial liaison between prospects, clients, and internal stakeholders.

This position is designed to transition core sales responsibilities from senior leadership, allowing greater focus on strategic growth initiatives. It offers the opportunity to step into a commercially autonomous role, influence product–market fit, and directly drive client success across our flagship solutions, dot.Hospitality and dot.Ticketing
.

Key Responsibilities:

1. Business Development & Strategic Opportunity Creation

1.1. Identify and qualify new business opportunities across North America, Europe, and the Middle East within the Luxury Hospitality and Leisure industries.

1.2. Conduct discovery calls and client workshops to uncover business needs, pain points, and strategic objectives.

1.3. Translate customer priorities into tailored, value-driven solutions that address key business challenges.

1.4. Analyze customer environments, industry trends, and competitive landscapes to define winning opportunity strategies.

2. Sales Execution & Pipeline Management

2.1. Create and drive demand for qualified sales opportunities through personal prospecting, referrals, and Microsoft partner network contacts.

2.2. Own and manage a disciplined sales pipeline with accurate opportunity stages, deal values, and forecasting.

2.3. Lead the full sales cycle—including product presentations, proposal development, RFP/RFI responses, and pricing discussions—through to contract negotiation and closure. Internal help and support will be provided at all stages of the process.

2.4. Collaborate with Pre-Sales and Delivery teams to scope solutions, validate feasibility and pricing, and craft winning proposals.

3. Proposal Development & Deal Closure

3.1. Develop compelling business-case focused and outcome-driven proposals aligned to client objectives and ROI expectations.

3.2. Present commercial offers, lead negotiations, and drive deals to successful closure.

3.3. Ensure all proposals and agreements reflect a clear understanding of client needs, solution scope, and delivery commitments.

4. Collaboration & Reporting

4.1. Partner with internal stakeholders (Pre-Sales, Delivery, Legal) to align sales strategy and resource requirements.

4.2. Provide leadership with regular updates on pipeline status, deal progression, revenue forecasts, and client-driven market insights.

Requirements:

• Proven track record of success in B2B sales, within the technology/SaaS sector.
• Demonstrated experience in managing long, complex sales cycles and engaging with enterprise-level accounts.
• Exceptional communication, presentation, and negotiation skills, with the ability to influence senior decision-makers.
• Strong organizational and pipeline management skills, with proficiency in CRM platforms such as Microsoft Dynamics 365 or Salesforce.
• Ability to work independently and cross-functionally, thriving in a fast-paced, growth-oriented environment.
• Established network of industry contacts in hospitality, leisure, or ticketing sectors is highly desirable

Nice to Have:

• Experience in luxury hospitality and/or leisure industries.
• Experience with the Microsoft business applications ecosystem.
• Familiarity with RFP processes and commercial deal structuring.
• Knowledge of CRM/ERP platforms (e.g., Dynamics 365, Salesforce).

What We Offer:

• A strategic, high-impact role within a fast-growing technology company.
• A collaborative and supportive team culture that values initiative, innovation, and professional growth.
• Competitive compensation package, including a base salary and performance-based incentives.
• Flexible working arrangements, with options for hybrid or remote work to support work–life balance.