Client Due Diligence Support

payabl. empowers businesses to grow through payments innovation and banking services. Our ambition is to expand our strong portfolio of global financial services we provide to businesses and make them all available in one place on our platform we call As a licensed financial company with principal membership with card schemes, we specialize in global payments and providing businesses with multi-currency accounts.

About the role:
We are looking for a Support Specialist to join the CDD Support team within our CDD department. This is not a KYC or onboarding position – those tasks are handled by our Onboarding team. Instead, you will step in after a client has been approved, making sure their account is set up correctly, their contracts and fees are in place, and all technical settings are aligned so they can start transacting smoothly.
Your work ensures that new clients can go live without delays by coordinating between internal teams.

Location:  in Limassol Office

Reporting to: Head of CDD

What you will do:

• Handle merchant account setup in internal systems once clients are approved by the Onboarding/KYC team
• Liaise with Tech to ensure correct account configurations and integrations with payment rails
• Manage account users' access rights and permissions
• Input and validate fee schedules in internal systems
• Prepare, process, and finalize contracts, annexes, and related documents
• Issue invoices for onboarding fees and track payments
• Track and follow up on technical support tickets related to account activations
• Oversee merchant lifecycle events, including additions and terminations
• Process change requests (e.g., bank account details, fee structures, settlement setup)
  

What we're looking for:

• Background in operational setup or client/account support, ideally in payments, fintech, or financial services
• Experience working with internal systems and structured procedures
• Cross-team coordination experience, ensuring operational steps are completed without errors
  

What we need:

• Accuracy and attention to detail – able to spot and prevent small errors that could delay client activation
• Motivation to excel in a support role – enjoys being the behind-the-scenes enabler who ensures clients go live smoothly
• Task prioritization and organization – able to manage multiple requests and deadlines, balancing urgent tasks with long-term processes
• Fast learner – quick to pick up systems, processes, and payment flows
• Team player – collaborates effectively with internal stakeholders across departments

This role is a great fit if you enjoy working with details, structured processes, and cross-team coordination. You'll receive training and guidance, but the expectation is that you'll quickly become a reliable go-to person for ensuring our clients are fully operational. Your work directly impacts how quickly and smoothly our clients can start transacting.

The perks of being a  

• Drive in Style: Enjoy the added perk of a company car, provided upon completing one year of employment—subject to performance and availability
• Future-Proof Your Finances: Jump on board, and after your probation period, we'll kickstart your Provident Fund
• Grow Without Limits: Our environment is all about nurturing your talents and fueling your ambition with endless opportunities for professional development. 
• Speak Like a Local: Greek language classes, offered twice a week for all team members.  
• Shop and Save: Get exclusive access to a discount card at various local businesses.  
• Multicultural Workplace: Thrive in a company that celebrates diversity and values your unique contributions. Here, every perspective is appreciated, and every voice is heard. 
• Lead the Charge in Pioneering Projects: Be at the forefront of innovation by playing a key role in groundbreaking projects.  
• Max Out Your Downtime: With 25 days off plus public holidays, and an extra 10 days for when you're under the weather, we make sure you have ample time to relax, recharge, and return brighter. 
• Support for Your Educational Aspirations: We're here to support your educational pursuits because we believe in investing in your growth. 
• Wolt Your Way Through Lunch: Enjoy a Wolt lunch allowance of €150 per month.

 Our Hiring Process:

First Interview: Conducted by the Talent Acquisition team min).
Final Interview – A final meeting with the Head of CDD and Head Compliance AMLCO to explore how well you align with our culture and values.

Let's embark on a journey to redefine the landscape of payments together. We're not just offering a role; we're inviting you to be a part of something bigger. Join our team, and let's innovate, disrupt, and lead the future of payments. Together, we can make an impact that resonates. Welcome to the team 

If this role seems like a good match, please submit your resume all applications are treated with the strictest confidentiality. Please note that we may keep your CV for a period of one (1) year for future relevant job opportunities. For more information about how we process your data please see our privacy policy