VIP Quality Assurance Manager

7 days ago

Limassol, Limassol, Cyprus WeDoSupport Full time €30,000 - €60,000 per year

At WeDoSupport, we don't just manage services – we support success. Founded in 2023 in Cyprus, our diverse international team of 120+ members specializes in customer support, AML and fraud prevention, KYC, and risk management, ensuring our clients' operations stay secure and efficient. Just as we support our clients, we support our team: with opportunities for growth, stability, rewards, relocation assistance, and a strong sense of community. Together, we do support, and we do it right. We'd love to have you with us.


We are looking for a talented and motivated VIP Quality Assurance (QA) Manager to oversee the quality assurance process for our VIP programs and services. The ideal candidate will have a strong background in QA methodologies, exceptional attention to detail, and a passion for delivering exceptional customer experiences to our VIP players. Be able to create and execute training and development plans tailored to VIP and Sales teams.

Responsibilities:

  • Assist in the development and implementation of a comprehensive quality assurance strategy specifically tailored to VIP programs and services.
  • Daily quality assessments of all VIP account Manager tasks related to communication and engagement with players.
  • Regular and coherent reporting to of all actions taken and results found.
  • Training and development plans.
  • Collaborate closely with VIP account managers to identify QA requirements and ensure alignment with business objectives.
  • Conduct regular assessments of VIP account manager activities, promotions, and rewards to identify areas for improvement and optimisation.
  • Monitor VIP player feedback and complaints, and proactively address any quality-related issues or concerns in a timely manner.
  • Stay up-to-date with industry trends, best practices, and regulatory requirements related to VIP gaming experiences, and incorporate them into QA processes.
  • Analyse QA metrics and performance indicators to track progress, identify trends, and make data-driven recommendations for continuous improvement.
  • Foster a culture of quality and excellence within the organization, promoting collaboration, transparency, and accountability across teams.

Requirements:

  • Fluent English.
  • 2 years of I-gaming experience at least.
  • Experience in quality assurance, with a focus on VIP programs, services, or customer experiences within the iGaming industry.
  • Strong understanding of QA methodologies, testing techniques, and tools, with hands-on experience in test planning, execution, and automation.
  • Excellent analytical and problem-solving skills, with the ability to identify, prioritise, and resolve complex issues efficiently.
  • Exceptional communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders and influence decision-making at all levels of the organisation.
  • Deep knowledge of iGaming regulations, compliance requirements, and industry standards related to VIP player experiences.
  • Passion for gaming and a strong commitment to delivering outstanding customer service to VIP players.

We offer excellent benefits:

  • Competitive salary and attractive bonus scheme.
  • Working in a dynamic International company.
  • Ability of career and professional growth within the company.
  • Social benefits and team buildings.
  • Sunny, spacious office.

Location: Cyprus or Bulgaria.

Your potential + our support = success. Let's make it happen

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