Customer Support Manager

7 days ago

Limassol, Limassol, Cyprus Criteo Full time
What You'll Do:

The primary purpose of this role is to deliver exceptional technical support to clients who are using BidSwitch's products and services. Customer Support Manager will act as a bridge between clients and the internal technical teams, facilitating effective communication, issue resolution, and knowledge sharing.
 

Key responsibilities:

  • ​Provide prompt, accurate, and efficient business and technical support to customers via email, ticket tracking system and online meetings;
  • Diagnose and troubleshoot technical issues reported by clients, monitor their health metrics;
  • Create and maintain clear and comprehensive technical documentation, including FAQs, troubleshooting guides, and best practices;
  • Assist in the onboarding process of new clients, conduct training sessions to educate clients on how to effectively use the product;
  • Gather feedback from clients regarding their experiences with the product, support process, and areas for improvement;
  • Work closely with cross-functional teams, including Sales, Engineering, and Product Management, to provide insights from client interactions and contribute to product development discussions.

Who You Are:

  • 1-2 year experience providing technical support to external customers;

  • Excellent communication skills, both written and verbal, with the ability to convey technical information in a clear and understandable manner;

  • Strong technical aptitude, problem-solving skills and the ability to think analytically and logically;

  • Proven initiative in taking proactive steps to address issues and contribute positively;

  • Aptitude for recognizing the appropriate junctures to escalate problems in a timely manner;

  • C1 English level; Russian is a plus

  • Experience with Outlook, MS Excel;

  • Knowledge of SQL is a plus

  • Experience with JS/Python is a plus

We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we'd love to see your application​

Who We Are:

Criteo is a leader in commerce media, helping brands, agencies, and publishers create meaningful consumer connections through AI-powered advertising solutions. We're shaping a more open and sustainable digital future for advertising.  

At Criteo, our culture is as unique as it is diverse. From our offices across the globe or from the comfort of home, our 3,600 Criteos collaborate together to build an open, impactful, and forward-thinking environment.  

We foster a workplace where everyone is valued, and employment decisions are based solely on skills, qualifications, and business needs—never on non-job-related factors or legally protected characteristics.  

What We Offer:

Ways of working – Our hybrid model blends home with in-office experiences, making space for both.  
Grow with us – Learning, mentorship & career development programs.  
Your wellbeing matters – Health benefits, wellness perks & mental health support.  
A team that cares – Diverse, inclusive, and globally connected.  
Fair pay & perks – Attractive salary, with performance-based rewards and family-friendly policies, plus the potential for equity depending on role and level.  

Additional benefits may vary depending on the country where you work and the nature of your employment with Criteo.  

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