Tech Support Agent

2 weeks ago

Limassol, Limassol, Cyprus Praxis Full time €13,200 - €39,600 per year

Job Summary:

Praxis is looking for a talented Tech Support Agent, to join our expanding team in Limassol The Tech Support Agent will be the first point of contact for our merchants, providing essential support and troubleshooting for our platform. This role is crucial in ensuring customer satisfaction by resolving technical issues efficiently and effectively.

Roles & Responsibilities:

  • Provide timely and effective technical support to clients via phone, email and chat.
  • Diagnose and resolve technical issues related to our platform, including transaction errors and integration issues.
  • Maintain accurate and detailed records of client interactions, issues and resolutions in our support ticketing system.
  • Develop a deep understanding of our platform, features and functionalities to assist clients effectively.
  • Work closely with the development and product teams to escalate and resolve complex issues, providing detailed information and context.
  • Gather and communicate client feedback to the product team for continuous improvement of our platform.
  • Monitor system performance and alerts, proactively identifying and addressing potential issues.

Required Qualifications:

  • Minimum of 3 years of experience in technical support or customer service role.
  • Proficiency with support ticketing systems and CRM software.
  • Basic understanding of payment processing systems and related technologies.
  • Ability to read and interpret technical documentation and logs.
  • Excellent verbal and written communication skills.
  • Strong analytical and problem-solving skills with attention to detail.
  • A customer-centric attitude.

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