Tech Support Agent

2 weeks ago

Limassol, Limassol, Cyprus Praxis Full time €13,200 - €39,600 per year

Job Summary:

Praxis is looking for a talented Tech Support Agent, to join our expanding team in Limassol The Tech Support Agent will be the first point of contact for our merchants, providing essential support and troubleshooting for our platform. This role is crucial in ensuring customer satisfaction by resolving technical issues efficiently and effectively.

Roles & Responsibilities:

  • Provide timely and effective technical support to clients via phone, email and chat.
  • Diagnose and resolve technical issues related to our platform, including transaction errors and integration issues.
  • Maintain accurate and detailed records of client interactions, issues and resolutions in our support ticketing system.
  • Develop a deep understanding of our platform, features and functionalities to assist clients effectively.
  • Work closely with the development and product teams to escalate and resolve complex issues, providing detailed information and context.
  • Gather and communicate client feedback to the product team for continuous improvement of our platform.
  • Monitor system performance and alerts, proactively identifying and addressing potential issues.

Required Qualifications:

  • Minimum of 3 years of experience in technical support or customer service role.
  • Proficiency with support ticketing systems and CRM software.
  • Basic understanding of payment processing systems and related technologies.
  • Ability to read and interpret technical documentation and logs.
  • Excellent verbal and written communication skills.
  • Strong analytical and problem-solving skills with attention to detail.
  • A customer-centric attitude.

  • Sales Agent

    2 weeks ago

    Limassol, Limassol, Cyprus Grove Global Consult Ltd. Full time €18,000 - €30,000 per year

    Company DescriptionGrove Global Consult Ltd. is a professional consulting and recruitment agency specializing in supporting private sector businesses. With extensive experience in talent acquisition, we connect companies with the best candidates, ranging from junior professionals to senior executives, particularly in the Forex, IT, and BPO sectors. Our...

  • Conversion agent

    6 days ago

    Limassol Municipality, Limassol, Cyprus ADDIS LIMITED Full time €25,000 - €50,000 per year

    Conversion Agent with GermanWe are seeking a Conversion Agent with and without experience to join our international team at our headquarters in Limassol. As part of a diverse and multinational team, you will be responsible for expanding the company's client base and driving revenue generation, while identifying opportunities for business development and...

  • Customer Care Analyst

    1 week ago

    Limassol, Limassol, Cyprus Stellar Tech Full time €40,000 - €80,000 per year

    StellarTech, a fast-growing international product IT company, is looking for an experienced Customer Care Analyst to join our ITS Service Unit for Customer Care Department needs. In this role, you will be building a powerful analytical function within Customer Care that provides a clear, systematic understanding of the Voice of the Customer, helps reduce...

  • Tech Lead

    1 week ago

    Limassol Municipality, Limassol, Cyprus Nexters ($GDEV) Full time €90,000 - €120,000 per year

    Back to all jobsTech Lead (Infrastructure)About NextersNexters is an international game development company that strives to introduce the joy of core gaming experiences to casual players. In 2021 we went public and listed on the NASDAQ (GDEV). Nexters is part of the GDEV holding, which includes not only Nexters, but also Cubic Games, Royal Ark, Game Gears...

  • Customer Support Trainer

    6 days ago

    Limassol, Limassol, Cyprus CoreStar Full time €25,000 - €60,000 per year

    CoreStar is a dynamic technology company supporting partners in the fintech and iGaming industries with scalable, high-performance solutions.Our expert teams bring a startup-driven mindset, focusing on innovation, collaboration, and efficiency in every project.At CoreStar, you'll have the opportunity to grow your skills, tackle exciting challenges, and...

  • Real Estate Agents

    2 weeks ago

    Limassol, Limassol, Cyprus Kadis Estates Full time €40,000 - €60,000 per year

    We Are Hiring – Real Estate ProfessionalsWe are seeking motivated and results-driven individuals to join our team as Real Estate Agents/Advisors. The ideal candidates will have a strong passion for property, excellent communication skills, and the ability to guide clients through residential and commercial property transactions in Cyprus.Key...

  • Client Acquisition Agent

    1 week ago

    Limassol, Limassol, Cyprus YooJob Solutions Full time €40,000 - €60,000 per year

    We are seeking a motivated and client-orientedClient Acquisition Agentto join our client's expanding team.In this role, you will be responsible for initiating contact with new clients, building strong relationships, and ensuring a smooth and professional onboarding experience from first interaction to activation.This is an excellent opportunity for a...

  • IT tech engineer

    1 week ago

    Limassol, Limassol, Cyprus NDA Full time €40,000 - €60,000 per year

    We are looking for a talented and self-motivated employee with big passion to the technical world.Location - Limassol, Paphos on-siteRESPONSIBILITIES:• Troubleshooting and support in endpoint users.• Troubleshooting on a corporate LAN.• Network planning, configuration of network equipment.• Administration and setup VMware ESXI, VCenter•...

  • Italian VIP Customer Support

    1 week ago

    Limassol, Limassol, Cyprus WeDoSupport Full time €25,000 - €35,000 per year

    AtWeDoSupport,we don't just manage services – we support success. Founded in 2023 in Cyprus, our diverse international team of 120+ members specializes in customer support, AML and fraud prevention, KYC, and risk management, ensuring our clients' operations stay secure and efficient. Just as we support our clients, we support our team: with opportunities...

  • IT Support

    1 week ago

    Limassol Municipality, Limassol, Cyprus Vegas Nova Full time €40,000 - €60,000 per year

    Location: On-site, Limassol, Cyprus Employment Type: Full-TimeWe're looking for a hands-on, proactive, and service-focused IT Support & Systems Administratorto keep our people, devices, and core systems running smoothly every day. You'll be the go-to person for technical support, system improvements, and IT operations — ensuring our team has the tools...