Guest Relations Manager

6 days ago

Paphos, Pafos, Cyprus Thanos Hotels and Resorts Full time €30,000 - €50,000 per year

Thanos Hotels & Resorts are currently seeking to recruit a Guest Relations Manager for Almyra Hotel.

Job Role: Responsible for the overall wellness and satisfaction of all in house guests during their stay. Liaising with all departments to ensure that Guests' requirements are met timely and in a satisfying manner.

Duties & Responsibilities:

  • Responsible for word/xls processing duties relating to guest surveys/comment cards. Follows up topics related to improve Guest Service.
  • Performs Concierge services such as arranging transportation, airline changes, courier, golf, restaurant reservations, or any special guest requests.
  • Attends to the needs, requests and inquiries from guests as soon as reasonably possible and ensures that all incoming correspondence is answered within 24 hours of receipt.
  • Prepares acknowledgement letters for guests who might be related to personal occasions or TO requests. E.g. Honeymoon, Birthday etc.
  • Daily reviews and follows up of the arrival list for VIP guests and any special requests.
  • Develops and plans creative strategies and merchandising techniques with the objective of increasing general hotel revenues via regular promotions.
  • Keeps abreast of trends, systems, practices and services in the hotel and restaurant field through trade literature and site visits. Keeps updated with domestic events, special occasions or programs within Pafos/Cyprus.
  • Ensures that the vertical communication systems i.e. both upward and downward, are established and maintained in order to maximize operational efficiency and guest satisfaction.

Requirements:

  • At least 3-4 years' experience in a similar position.
  • Degree in Hospitality Management or hospitality related qualification, will be considered as an advantage
  • Computer literate with knowledge of a variety of computer applications including Microsoft Office Application and Opera Cloud.
  • Excellent written and oral communication skills in both English and Greek Language.
  • Friendly, courteous, service-oriented, excellent communication & organisational skills, pleasant personality.
  • Ability to work in a fast-paced environment and cope under pressure
  • Able to work independently with minimum supervision in a busy environment.

Benefits:

  • Competitive salary and benefits package.
  • Opportunity to work in a luxurious and dynamic environment.
  • Career growth and development opportunities.
  • High profile hospitality company of 5* luxury Hotels
  • Great work-life balance
  • Free meals

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