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Senior Collections and Recovery Specialist

2 months ago

Limassol, Limassol, Cyprus GRS Recruitment Full time
An innovative Fintech company specializing in the credit lending sector, are working with GRS to recruit a Senior Collections & Recovery Specialist for their Limassol offices. The successful candidate will have previous experience in a regulated environment within the financial services sector with a track record of successful collections and recoveries. If you are looking to be part of an exciting enterprise, working with experts in Banking, Finance, IT and Social Media Marketing then this opportunity as a Senior Collections & Recovery Specialist is an appealing Limassol opportunity. MAIN DUTIES AND RESPONSIBILITIES
  • The overarching goal is to optimise the performance of debts in arrears by supporting the design, production, and implementation of collection strategies that maximize recovery rates while maintaining customer relationships.
  • You will be responsible for improving how the company contacts our customers from a collections perspective by utilizing innovative communication tools and approaches.
  • Maintain an accurate and up-to-date customer database and record
  • Maintain and report up-to-date Collections status of relevant clients to ensure transparency and accountability across the team.
  • You will be required to develop a deep understanding of our customers, our products, and all available options to tailor solutions that meet both company and customer needs.
  • Make suggestions on how to improve contact and collection strategies based on data analysis and industry best practices.
  • Implement recovery and other restructuring outcomes via our loan operations platform to secure the best possible outcomes for both the company and its clients.
  • Utilize extensive knowledge of collection laws, regulations, and legal processes to handle severely delinquent accounts with professionalism and due diligence.
  • Collaborate with legal teams and external partners to initiate legal actions when necessary and to ensure that all recoveries are handled in a legally compliant manner. CANDIDATE PROFILE
    • Undergraduate or postgraduate degree desirable (preferably in finance, law, or business).
    • Fluent English speaker
    • Self-motivated with a strong sense of ownership and responsibility.
    • Comfortable with numbers and able to analyze financial data effectively.
    • Competence in Microsoft Office including Excel knowledge is required with advanced Excel skills being highly desirable.
    • Strong communicator with positive influencing and interpersonal skills to manage both internal and external relationships effectively.
    • Effective written and verbal communication skills with an ability to convey complex information clearly and concisely.
    • Logical and analytical approach to problem-solving with a focus on finding innovative solutions.
    • Good organisational skills and ability to manage multiple tasks and priorities effectively.
    • Commercial acumen and understanding of how the business works (including P2P) is preferable with a focus on aligning collections strategies with broader business goals.
    • Knowledge of international collection and recovery is a bonus and can provide a competitive edge in handling global accounts.
    • Experience in a regulated environment within the financial services sector with a track record of successful collections and recoveries.
    • An understanding of governance and relevant FCA regulations for a consumer P2P marketplace lender, such as TCF and experience in ensuring compliance with these regulations.
    • To be articulate and well accustomed to a client-facing role with the ability to build trust and rapport quickly. Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to. To apply for this position, please email your CV to Ross Pitman , quoting the above job reference or call for further information.