German Customer Support Agent, iGaming

4 weeks ago


Larnaca, Larnaka, Cyprus Job Squad Full time

Reference: REMA

Cyprus is a perfect destination for those who love the sun, warmth, and crystal-clear water. The island is also known for its delicious Cypriot cuisine, including the Greek inherited cuisine with moussaka and souvlaki. If you're a fan of beautiful nature, there's plenty in store for you too. Cyprus offers stunning mountains, lush valleys, and the finest caves. It's a true dream location to settle down, and due to the small size of the island, you can easily see a lot, no matter where you decide to settle down

Furthermore, you will love the lower tax rate and general low cost of living compared to Germany - and you will be able to add valuable experience to your CV.

Click here to read more about moving to Cyprus.

*YOU NEED A EUROPEAN PASSPORT TO APPLY*

We Offer
  • Paid flight
  • Accommodation for 2 weeks
  • Hybrid work model
  • Paid health insurance
  • LYRA Wellbeing
  • Social activities (minimum 2 parties per year + more spontaneously)
  • Monthly gym allowance
  • Always off on 14 annual public holidays
  • Paid vacation (Maltese standards)
  • Young work environment
  • Fruits and drinks in the office
  • Team building events and outings
  • Performance bonus
The job

As a customer support agent your responsibilities include answering phone calls and e-mails. There will mainly occur cases concerning account issues, payment issues, and general information about the iGaming rules etc.

Your daily work will include tasks like these:

  • Help internal and external customers
  • Contact other departments when there is an issue to be solved
  • Do customer research (bonuses, deposits, transactions, betting slips, documents, bet calculations)
  • Handle customer request queues assigned accordingly to workload
  • Maintain a high knowledge of products offered by the company
  • Attend team meetings and activities
  • Be responsible in the absence of your line manager
  • Escalate technical issues
  • Ensure chat and email quality assurance
  • Analyse any promotion before it's launched
  • Handle the banned procedure
Your qualifications

You speak and write German at a native level and you are fluent in English (B2).

Experience in customer support is a plus but not a must

You have a basic understanding and level of computer handling skills as well as an understanding for the gaming industry. Excellent multitasking skills.

Excellent problem solving skills with good interpersonal relationship building skills.

Ability to manage multiple, competing priorities, duties and tasks, and you have excellent communication skills and can express your thoughts clearly and concisely

If you have any questions about the position, please feel free to send an email to Our recruiters are ready to help answering any question you may have



  • Larnaca, Larnaka, Cyprus Job Squad Full time

    Reference: KPLIAbout LimassolEnjoy the sunny days, vibrant nightlife, and endless opportunities for adventure in this captivating city. You will find amazing forests and nature areas and the crystal clear water combined with the southern location gives you the opportunity to go to the beach 8 months a year.In this job you will work in the booming industry of...


  • Larnaca, Larnaka, Cyprus Job Squad Full time

    Reference: FOCYCyprus is a perfect destination for those who love the sun, warmth, and crystal-clear water. The island is also known for its delicious Cypriot cuisine, including moussaka and souvlaki. If you're a fan of beautiful nature, there's plenty in store for you too - Cyprus offers stunning mountains, lush valleys, and the finest coves. It's a true...


  • Larnaca, Larnaka, Cyprus Cross Border Talents Full time

    Job DescriptionJob Title: German Speaking Financial Services RepresentativeJob Summary:We are seeking a highly skilled German Speaking Financial Services Representative to join our team at Cross Border Talents. As a key member of our customer service team, you will be responsible for providing exceptional service to our German-speaking clients, handling...


  • Larnaca, Larnaka, Cyprus Cross Border Talents Full time

    Job DescriptionJob Title: German Speaking Financial Services AdvisorJob Summary:We are seeking a highly skilled German Speaking Financial Services Advisor to join our team at Cross Border Talents. As a key member of our customer support team, you will be responsible for providing exceptional service to our German-speaking clients, addressing their queries,...

  • Customer Support Host

    2 weeks ago


    Larnaca, Larnaka, Cyprus GRS Recruitment Full time

    A rapidly expanding international gaming company with offices in multiple global locations are looking to recruit a Customer Support Host for their Larnaca based team. The successful candidate will have previous customer service experience, a high fluency in English and be happy to work rotating shifts. You will be joining a team of passionate and colleagues...


  • Larnaca, Larnaka, Cyprus Job Squad Full time

    Reference: FOCYCyprus is a perfect destination for those who love the sun, warmth, and crystal-clear water. The island is also known for its delicious Cypriot cuisine, including the Greek inherited cuisine with moussaka and souvlaki. If you're a fan of beautiful nature, there's plenty in store for you too. Cyprus offers stunning mountains, lush valleys, and...

  • Customer Service

    1 month ago


    Larnaca, Larnaka, Cyprus Avis Budget Rent A Car Full time

    Avis Budget Rent A Car is seeking a customer-focused individual to join our team in Larnaca as a Customer Service and Reservations Agent. The successful candidate will be responsible for handling customer inquiries and reservations, providing excellent customer service and ensuring a positive rental experience for all customers.Key ResponsibilitiesHandle...


  • Larnaca, Larnaka, Cyprus Cross Border Talents Full time

    We are seeking a highly skilled International Talent Acquisition Freelancer to join our Cross Border Talents recruitment team. As a key member of our team, you will be responsible for overseeing the full-cycle recruiting of multilingual candidates.Key Responsibilities:• Coordinate with our management team to identify ongoing recruitment needs• Post job...


  • Larnaca, Larnaka, Cyprus EUROFREIGHT LOGISTICS LTD Full time

    Company DescriptionEurofreight Logistics Ltd. is one of the leading companies in Logistics, Supply Chain & Freight Forwarding in Cyprus offering Freight Forwarding, Customs Clearance and Intrastat, Transport and Logistics Services.Role DescriptionThis is a full-time on-site role as an Air Freight Export Admin at Eurofreight Logistics Ltd. located in Larnaca....

  • Java Developer

    2 months ago


    Larnaca, Larnaka, Cyprus GR Software Engineering Full time

    Tasks:Writing clean, efficient, and fully documented code using appropriate software development practices and standardsDeveloping software applications that meet the client's requirementsParticipating in the planning, design, and implementation of software projectsTesting and debugging software applications to ensure they meet the specified quality...


  • Larnaca, Larnaka, Cyprus Nordic Jobs Full time

    Lockas du av att få arbeta i ett av Europas soligaste länder och samtidigt kunna utvecklas både professionellt och personligt? Vill du stärka ditt CV och samtidigt få minnen för livet? Välkommen till oss på den underbara Medelhavsön CypernEftersom vi förstår att det är ett stort steg att flytta utomlands vill vi att du ska känna dig trygg under...


  • Larnaca, Larnaka, Cyprus Crystec Spas Ltd Full time

    We are seeking a motivated Sales Professional to join our expanding team at Crystec Spas. As a Sales Executive, you will play a pivotal role in driving new business sales, exceeding sales targets, and providing outstanding service to existing customers while maximising cross-sales opportunities.Key Responsibilities:-Proactively generate new business sales...


  • Larnaca, Larnaka, Cyprus Andy Spyrou Group Full time

    Andy Spyrou Group is looking for a Service Station Administrator for our Service Station in Larnaca.ASG (Andy Spyrou Group) is the #1 fleet owner in Cyprus and the leader in Car Rental (Europcar, Goldcar), Car Leasing (ASG Leasing), Car Sales (ASG Cars), and Car Sharing (RideNow).Job Responsibilities:Manage daily administrative tasks such as filing,...

  • Sales Specialist

    4 weeks ago


    Larnaca, Larnaka, Cyprus WireWallet Full time

    Company Description WireWallet is a trading name of Itsaga Financial Ltd, a company incorporated in Cyprus. We offer named IBANs, multi-currency eWallets, and currency exchange services to our users. Each user is assigned a dedicated Account Manager to provide assistance, answer questions, and offer support. With WireWallet, our users always have help...

  • Sales Representative

    14 hours ago


    Larnaca, Larnaka, Cyprus INDEVCO Group Full time

    UNIPAK S.A.L. is a member of INDEVCO Group. We specialize in manufacturing and converting a wide range of sustainable corrugated and solid board packaging. We focus on high-resolution promotional and shelf display solutions, in addition to agriculture trays, telescopic boxes, and carry boxes. Established in 1965 in Halat, Lebanon, UNIPAK serves a wide range...


  • Larnaca, Larnaka, Cyprus AXENCIS INC. Full time

    We are looking for someone who is a motivated, organized and creative individual, with capabilities in sales and marketing, with particular strengths in back-end/digital marketing, to join our growing team.The perfect individual would be someone who welcomes the challenges of acquiring and developing new business. You will build customer relationships via...


  • Larnaca, Larnaka, Cyprus IT Jobs Worldwide Full time

    Hybrid Atlassian Platform Administrator - work for an award-winning Forex company in Cyprus - 3 days from office in Larnaca / 2 days from homeOur client is expanding rapidly, driven by a culture of innovation and passion for finance and technology. We are looking for highly motivated, innovative, and collaborative individuals to join their team. They offer...

  • Marketing Assistant

    2 weeks ago


    Larnaca, Larnaka, Cyprus GRS Recruitment Full time

    A rapidly expanding international gaming company with offices in multiple global locations are looking to recruit a Marketing Assistant for their Larnaca based team. As a Marketing Assistant, you will play a pivotal role in supporting the marketing team's efforts to drive brand awareness, engage the target audience, and achieve marketing objectives. You will...


  • Larnaca, Larnaka, Cyprus PINE SOFTWARE TECHNOLOGY Full time

    The full production cycle IT company Pine Software specializes in the development of software products/services in the field of information technologies. The company's team is working on creating a trading platform with innovative solutions that solve specific problems and satisfy certain customer needs. Company is also engaged in research and development...

  • Sales Manager

    6 days ago


    Larnaca, Larnaka, Cyprus Bolt Food Full time

    Sales Manager Job Description Sales Manager Job Description We're looking for an experienced Sales Manager to join the Bolt Food team in Cyprus. As a Sales Manager, you'll drive business growth by focusing on margin, volume, and profit, providing ad-hoc support to Partners' Operations and Account Managers. About Us Bolt is one of the fastest-growing...