Back Office
3 days ago
BlackBull Markets, a NZ based brokerage, is looking for a Customer Support/ Back Office officer. You will be a part of the team on both the front & back line for client support inquiries across our various communication channels, working with our growing global client base. The ideal candidate will be professional, polite, team-player, well-presented and able to quickly identify and resolve inquires while thinking on the go.
Duties & Responsibilities
- Providing new clients support in relation to account onboarding
- Providing existing clients with ongoing support in relation to the operation of their account
- Working with internal stakeholders to ensure requests are resolved
- Ensuring appropriate delivery of communications to new and existing clients
- Managing website live chat, phone and email communication channels when needed.
- Perform Back Office duties as required and update Customer records.
- Ensure that all duties are performed in line with the necessary KYC, AML, and due diligence controls.
Requirements
- University Degree in Economics/Finance/Business or in a related field
- Practical knowledge of/ or interest in foreign exchange, derivatives trading, investing, or the financial markets
- Client focused with the ability to foster good relationships
- Ability to take instructions, learn concepts quickly and apply those in a practice setting
- Excellent relationship management skills
- Strong interpersonal, communication and presentation skills
- Multitask
- Strong knowledge on Microsoft Office
- Excellent command in English language (written and verbal) is a must
- CYSEC Advanced certification will be considered as an advantage
Benefits & Perks
- Remuneration package based on industry startards.
- Discretionary yearly bonuses.
- 25 days paid leave annually.
- Modern offices by the sea (Front line)
- Participation in company's medical insurance scheme.
- Lunch at work on a weekly basis
- A rapidly growing team, with importance placed on culture and team building.
- Industry-specific training if interested to know more about the business.
- Multiple opportunities for training, growth, personal and professional development.
- Possibilities for travelling between our other office locations around the world.
- Working hours are 08:00-17:00 or 07:00-16:00 with an hour lunch break (no shifts) Monday- Friday.
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