Customer Support Representative
2 months ago
About the Position:
We are a Hi-Tech company looking for an English-Speaking Customer Support to support international B2B customers with technical problems when facing our products and services.
Customer Supports responsibilities, will include resolving customer queries, recommending solutions, and guiding product users through features and functionalities.
To be successful in this role, you should be an excellent communicator who is able to earn our clients' trust.
You will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Has the ability to self-learn and quickly apply systems in an e-commerce environment.
Responsibilities:
• Responsible for a central international computer system - application management, and configuration settings.
• Troubleshooting, and performing tests.
• Customer support primarily by email and phone.
• Assistance to the contact team with the company's clients abroad, assistance, training, tests, and various definitions.
Requirements:
An independent, professional candidate who knows how to manage tasks and manage email in a professional manner. Organized responsible person with the ability to quickly learn information systems and work processes.
• Proficiency in English is necessary and writing at an extremely prominent level.
• Advantage of proven experience in support management, SLA management, service calls, and CRM systems.
• Experience in the online field - a significant advantage. Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.
• Provide independent and high-quality responses to our customers via phone and email.
• Identify customer needs and helping customers use specific features.
• Analyse and reporting product malfunctions
• Update our internal databases with information about support issues and useful discussions with customers.
• Gathering feedback, data and examples from customers and agents, and partner with product development organization to deliver innovative and technology focused solutions.
• Service-oriented personality with a can-do attitude and multi-tasking abilities.
• Meticulous and capable of handling multiple responsibilities.
• Strategic, Decisive, collaborative, innovative
• Strong problem solving / troubleshooting skills including Excellent communication.
• Familiarity with our industry is a plus.
• Advantage - background in technical support.
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