Customer Support Agent

2 months ago


Limassol, Limassol, Cyprus Banxis Full time

Overview

The Customer Support Agent will be responsible for guiding new clients through the onboarding process and providing ongoing support to ensure customer satisfaction and retention. This role requires excellent communication skills, a customer-centric approach and a thorough understanding of EMI operations.

Roles & Responsibilities

  • Guide new customers through the onboarding process, ensuring all necessary documentation and information are collected and verified.
  • Provide clear instructions and assistance to customers setting up their accounts and using our services.
  • Conduct welcome calls and orientation sessions to help customers get started.
  • Serve as the primary point of contact for customer inquiries, issues and requests.
  • Provide timely and accurate responses to customer queries.
  • Troubleshoot and resolve issues, escalating to other departments when necessary.
  • Monitor customer activity and identify opportunities to enhance customer experience and engagement.
  • Conduct regular follow-ups with customers to ensure their needs are met and to gather feedback.
  • Prepare reports on onboarding and customer support activities.

Required Qualifications

  • Minimum of 2 years of experience in customer support or onboarding, preferably within an EMI or fintech environment.
  • Strong understanding of EMI operations and compliance requirements.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving skills
  • A customer-centric mindset
Not what you are looking for? Try these related job searches
Customer Support Agent Onboarding jobs in Limassol
Banxis jobs in Limassol
Forex jobs in Limassol
Sales jobs in Cyprus
  • Customer Support Agent

    2 months ago


    Limassol, Limassol, Cyprus cyprusjobs Full time

    Our client is a new EMI company in Limassol looking to hire Customer Support Agents with EMD/EMI experience. They are part of a well-established and reputable smart payment cashier software company that has been in the market for over 10 years.Overview: The Customer Support Agent will be responsible for guiding new clients through the onboarding process and...


  • Limassol, Limassol, Cyprus WeDoSupport Full time

    Wedosupport is a newly established services provider company, already employing more than 150 dedicated professionals. Our focus is on delivering the best customer experience with Customer Support, KYC, Risk and Anti-Fraud solutions.We are rapidly expanding and looking to hire the best talent to join our dynamic customer support team.Are you fluent in...


  • Limassol, Limassol, Cyprus Solid Payments Full time

    About the Position:We are a Hi-Tech company looking for an English-Speaking Customer Support to support international B2B customers with technical problems when facing our products and services.Customer Supports responsibilities, will include resolving customer queries, recommending solutions, and guiding product users through features and functionalities....

  • Sales Conversion Agent

    2 months ago


    Limassol, Limassol, Cyprus RGM Consultants Full time

    Company DescriptionWe are a rapidly expanding, global multi-asset brokerage, with an industry-leading team delivering a blend of experience and innovation to empower traders utilising cutting-edge technology and infrastructure.Job Description:We are looking for ambitious, passionate and proactive Sales Conversion Agents to join our growing, international...

  • Sales Retention Agent

    2 months ago


    Limassol, Limassol, Cyprus RGM Consultants Full time

    Company DescriptionWe are a rapidly expanding, global multi-asset brokerage, with an industry-leading team delivering a blend of experience and innovation to empower traders utilising cutting-edge technology and infrastructure.Job Description:We are looking for ambitious, passionate and proactive Sales Retention Agents to join our growing, international...


  • Limassol, Limassol, Cyprus Scope Markets Services CY Ltd Full time

    About us:Scope Markets is a rapidly expanding Group of companies providing online trading services, with regulated entities and operational hubs around the world. Scope Markets aims to provide the best in class trading infrastructure to cater to the needs of all types of clients from the beginners to the very ultimate institutional traders.We are...

  • Conversion Agent

    1 month ago


    Limassol, Limassol, Cyprus easyMarkets Full time

    Overall Purpose of Role:We are seeking to recruit an exceptional Arabic-speaking Conversion Agent to handle incoming leads and develop them into clients of the Company. This role offers an exciting opportunity to leverage your sales expertise to engage with potential clients, understand their needs and preferences, and guide them through the conversion...


  • Limassol, Limassol, Cyprus Altery Full time

    About us Are you ready to be a part of something big?Altery is on a mission to revolutionise cross-border payments for individuals and companies worldwide. We are empowering Digital Business Growth in a Globally Connected Economy.Altery is a team of 100+ customer-focused fintech professionals with a wide range of experiences, passionate about driving...


  • Limassol, Limassol, Cyprus Multilingual Worldwide Full time

    Our client is one of the fastest-growing B2B service providers based in Cyprus. They develop, maintain and deploy various IT and customer based services to numerous businesses in various industries around the world.Founded in 2018, their continuous energy and efforts aim towards becoming a leading service provider, with an already impressive growth since our...


  • Limassol, Limassol, Cyprus IC Markets Full time

    Customer Support Representative We're seeking a dynamic and empathetic Customer Support Representative to join our team in Limassol office. Key Responsibilities: Provide exceptional customer service via phone, email, and chat Resolve customer complaints and concerns in a timely and professional manner Work collaboratively with internal...


  • Limassol, Limassol, Cyprus Palta Full time

    Palta is a multi-product tech platform developing several mobile apps focused on health and well-being with a combined audience of more than 60 million monthly active users. Our portfolio includes such successful companies as Flo (global leader in female health), Simple (a nutrition and wellness app with over 15m downloads), Zing (personal fitness trainer),...


  • Limassol, Limassol, Cyprus Financial Services Network Ltd Full time

    NFS & FSN Network is a large International Financial Services company that supports Independent Financial Advisers and Private Wealth Management companies.Position:We are seeking an organized and self-motivated customer support / administration officer to join our team at the Limassol head office. You will be responsible for providing support to global...


  • Limassol, Limassol, Cyprus FP Markets Full time

    FP Markets Group of Companies is a well-established globally regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Customer Support Specialist - Polish Speaking. This is an exciting opportunity to join a global company with a professional, friendly...

  • Brand Ambassador Agent

    4 months ago


    Limassol, Limassol, Cyprus GRS Recruitment Full time

    Our client, a renowned international firm, is in search of a Brand Ambassador Agent to join their expanding team in Limassol. The ideal candidate will be dedicated to ensuring that customers in their market have an exceptional experience.If this opportunity aligns with your interests, consider taking the next step.Main Duties and Responsibilities:Caring for...


  • Limassol, Limassol, Cyprus The Talent Hunter Full time

    Job Title: Retention Agent SpecialistJob Summary:The Talent Hunter is seeking a skilled Retention Agent Specialist to join our team in Cyprus. As a key member of our client-facing team, you will be responsible for building and maintaining strong relationships with our clients in the capital markets sector.Key Responsibilities:Client Retention: Proactively...


  • Limassol, Limassol, Cyprus Multilingual Worldwide Full time

    Customer Support Representative – Portuguese – Relocation Our client's aim is to be the world leader in gaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. They are home to more than 30 well-known brands. They are committed to long-term development...


  • Limassol, Limassol, Cyprus Nordic Jobs Full time

    Are you Swedish speaking, thrives in a Customer Support environment, are fast and efficient and perhaps also love to work in the sun 300 days a year? Well, keep reading Meet the clientTheir aim is to be the world leader in gaming entertainment by providing their customers with the most entertaining and trustworthy experience possible, while also reinventing...

  • Logistics Coordinator

    2 months ago


    Limassol, Limassol, Cyprus ANDREAS ORTHODOXOU LTD Full time

    RESPONSIBILITIES:Getting rates to quote customers and agentsCommunicate with our overseas agents and shipping linesHandling shipments into and out of CyprusMonitor and truck shipments along the way keeping customers informedREQUIREMENTS:Excellent knowledge of English and Greek LanguageKnowledge of shipping Incoterms and general logistic termsStrong...

  • Technical Support

    2 months ago


    Limassol, Limassol, Cyprus Solid Payments Full time

    Technical Support - responsible for support for e-commerce systems Description:A hi-tech company needs a support technologist to support international B2B customersHas the ability to self-learn and quickly apply systems in an e-commerce environment.Responsibilities:Responsible for a central international computer system - application management, and...

  • Sales Conversion Agent

    2 months ago


    Limassol, Limassol, Cyprus RGM Consultants Full time

    We are looking for ambitious, passionate and proactive Sales Conversion Managers to join our growing, international team. As a Sales Conversion Manager, you will be tasked with contacting warm leads yet to activate their account, guiding them through making their initial deposit with a high level of customer service and support.Every customer is important to...