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Customer Support Specialist

3 months ago

Limassol, Limassol, Cyprus Altery Full time

About us

Are you ready to be a part of something big?

Altery is on a mission to revolutionise cross-border payments for individuals and companies worldwide. We are empowering Digital Business Growth in a Globally Connected Economy.

Altery is a team of 100+ customer-focused fintech professionals with a wide range of experiences, passionate about driving fast-paced growth and technological transformation. We're dedicated to putting our customers first and creating an agile, growth-oriented company culture. If you thrive in fast-paced, energetic environments and are excited about solving real-world problems for the digital economy, Altery may be the perfect fit for you.

Role

We are looking for a passionate and customer-oriented individual to join our team and help us deliver exceptional support to our growing customer base.As a Customer Support Specialist, you will be the first point of contact for our customers. You will provide exceptional service by addressing inquiries, resolving issues, and offering guidance on our fintech products and services. Your goal is to ensure customer satisfaction and loyalty by delivering prompt, accurate, and friendly support.

Responsibilities

1.Respond to customer inquiries via phone, email, chat, and social media channels in a timely and professional manner.

2. Diagnose and resolve customer issues related to e-payment transactions, account management, and technical problems.

3. Maintain a deep understanding of our payment products and services to provide accurate information and support to customers.

4. Accurately document customer interactions, issues, and resolutions in our CRM system.

5. Identify and escalate critical issues to the appropriate departments, providing insights and suggestions for improvement.

6. Stay updated on new features, industry trends, and best practices through continuous learning and training.

7. Ensure all customer interactions comply with company policies, industry regulations, and data privacy standards.

Requirements

  1. The level of English C1 is a MUST (both written and spoken).
  2. Previous experience in customer support, preferably in the fintech or financial sector, is highly desirable.
  3. Proficient in using CRM software and help desk tools.
  4. Excellent verbal and written communication skills; ability to explain complex concepts clearly and concisely.
  5. Strong analytical and troubleshooting skills with a proactive approach to resolving issues.
  6. Demonstrated ability to provide excellent customer service and maintain a customer-centric mindset.

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