Senior Client Support Specialist

1 day ago


Limassol, Limassol, Cyprus beBeeCareer Full time
Job Title: Customer Success Officer

The role of a customer success officer is multifaceted and requires a high level of skill and expertise. As a key member of the team, you will be responsible for assisting customers with complaints and questions, providing them with information about products and services, taking orders, and processing returns.

Customer success officers play a vital role in ensuring that customers have an exceptional experience with the company's products and services. This involves not only resolving issues but also proactively identifying opportunities to improve the customer's journey.

To be successful in this role, you will need to possess excellent communication skills, both written and verbal. You should be able to work efficiently under pressure and have the ability to multitask effectively. Strong analytical skills are also essential, as you will need to analyze customer data and feedback to identify trends and areas for improvement.

Key responsibilities of a customer success officer include:

  • Assisting clients worldwide through live support and handling customer requests through chats and emails in different languages.
  • Answering emails, assisting with opening client accounts, amending existing accounts, maintaining client records, and demonstrating impeccable telephone etiquette and management.
  • Handling back office queries and supporting clients with technical and troubleshooting issues.
  • Reporting to management and liaising with compliance officers regarding complaints and approval of accounts.
  • Providing all relevant information to clients regarding documents and materials for becoming a client.
  • Handling client inquiries appropriately and ensuring that high-level service is provided.
  • Promoting available products and services to clients.
  • Developing and maintaining excellent relationships with prospective and existing clients.
  • Contributing to team effort by achieving targeted results.

This is an exciting opportunity for a skilled and motivated individual to join our team and make a real difference in the lives of our customers.



  • Limassol, Limassol, Cyprus beBeeRetention Full time

    Client Retention SpecialistThis role involves working with a portfolio of clients to build strong, long-term relationships. The ideal candidate will have experience in client retention, account management or sales-focused roles, preferably within the financial services sector.The ability to manage and develop client relationships is essential for this...


  • Limassol, Limassol, Cyprus beBeeCustomer Full time

    Job Title: German Language Customer Support SpecialistAbout the RoleWe are seeking a highly skilled and fluent German language customer support specialist to join our team in Greece. As a key member of our international team, you will be responsible for providing exceptional customer service to our German-speaking clients via phone, email, or chat.Key...


  • Limassol, Limassol, Cyprus beBeeCustomerSupport Full time

    Job DescriptionWe are seeking a highly skilled Customer Support Excellence Specialist to join our team. As a key member of our support group, you will be responsible for providing exceptional customer service and ensuring that our clients receive the highest level of support.Your primary focus will be on resolving trade-related inquiries and issues...


  • Limassol, Limassol, Cyprus beBeeCustomerSupport Full time

    Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team in Limassol.This is an exciting opportunity to work with a dynamic company and contribute to the success of our customer-focused organization.As a Customer Support Specialist, you will be responsible for providing exceptional service to our clients via...


  • Limassol, Limassol, Cyprus payabl. Full time

    payabl. empowers businesses to grow through payments innovation and banking services. Our ambition is to expand our strong portfolio of global financial services we provide to businesses and make them all available in one place on our platform we call As a licensed financial company with principal membership with card schemes, we specialize in global...


  • Limassol, Limassol, Cyprus beBeeMarketing Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Marketing Administrator to join our dynamic marketing team. The successful candidate will provide administrative support to the marketing department, ensuring the smooth execution of campaigns, projects, and day-to-day activities.This role is ideal for an individual with excellent...


  • Limassol, Limassol, Cyprus beBeeCompliance Full time

    Compliance Specialist Role Overview">Our organization is seeking a highly skilled Compliance Specialist to join our team. The successful candidate will be responsible for reviewing and validating documentation for account setup, user changes, and currency updates.">Key Responsibilities:Verify information through online checks and sanctions/PEP...


  • Limassol, Limassol, Cyprus beBeeStrategist Full time

    Client Onboarding StrategistThis is a key role within the business, responsible for driving initiatives that enhance the overall client onboarding experience.The successful candidate will develop and execute strategies to streamline the client onboarding process, ensuring a smooth and efficient experience for new users. This includes optimising the user...


  • Limassol, Limassol, Cyprus beBeeDigitalMarketing Full time

    Senior Digital Marketing SpecialistWe are seeking a seasoned Senior Digital Marketing Specialist to join our team. The ideal candidate will be responsible for leading and executing comprehensive digital marketing strategies across multiple platforms.This role involves:Developing and implementing effective paid advertising campaigns to drive conversions and...


  • Limassol, Limassol, Cyprus beBeecustomer Full time

    Customer Success OfficerWe are seeking a highly skilled Customer Success Officer to join our team. As a Customer Success Officer, you will be responsible for ensuring that our clients receive exceptional service and support.Your primary focus will be on assisting clients worldwide through live support, handling customer requests via chats and emails in...