Senior Client Support Specialist

1 day ago

Limassol, Limassol, Cyprus beBeeCareer Full time
Job Title: Customer Success Officer

The role of a customer success officer is multifaceted and requires a high level of skill and expertise. As a key member of the team, you will be responsible for assisting customers with complaints and questions, providing them with information about products and services, taking orders, and processing returns.

Customer success officers play a vital role in ensuring that customers have an exceptional experience with the company's products and services. This involves not only resolving issues but also proactively identifying opportunities to improve the customer's journey.

To be successful in this role, you will need to possess excellent communication skills, both written and verbal. You should be able to work efficiently under pressure and have the ability to multitask effectively. Strong analytical skills are also essential, as you will need to analyze customer data and feedback to identify trends and areas for improvement.

Key responsibilities of a customer success officer include:

  • Assisting clients worldwide through live support and handling customer requests through chats and emails in different languages.
  • Answering emails, assisting with opening client accounts, amending existing accounts, maintaining client records, and demonstrating impeccable telephone etiquette and management.
  • Handling back office queries and supporting clients with technical and troubleshooting issues.
  • Reporting to management and liaising with compliance officers regarding complaints and approval of accounts.
  • Providing all relevant information to clients regarding documents and materials for becoming a client.
  • Handling client inquiries appropriately and ensuring that high-level service is provided.
  • Promoting available products and services to clients.
  • Developing and maintaining excellent relationships with prospective and existing clients.
  • Contributing to team effort by achieving targeted results.

This is an exciting opportunity for a skilled and motivated individual to join our team and make a real difference in the lives of our customers.

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