Customer Support Excellence Specialist

1 day ago


Limassol, Limassol, Cyprus beBeeCustomerSupport Full time
Job Description

We are seeking a highly skilled Customer Support Excellence Specialist to join our team. As a key member of our support group, you will be responsible for providing exceptional customer service and ensuring that our clients receive the highest level of support.

Your primary focus will be on resolving trade-related inquiries and issues efficiently, while also investigating discrepancies in trades to ensure accurate resolutions and maintain trading integrity.

You will collaborate closely with the risk team and client-facing teams to resolve trade-related issues promptly and provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat.

In addition, you will educate clients on how to use our website and trading platforms, utilizing advanced knowledge of MT4, MT5, cTrader client terminals, and manager tools to support trading operations.

Required Skills and Qualifications
  • Computer literacy with excellent working knowledge of Microsoft Office applications
  • 2+ years of experience in customer support positions with success record in trade support or similar roles
  • Knowledge and experience in FX industry
  • A team player with excellent communication skills
  • Fluency in English is essential
  • Ability to work rotation shifts Monday - Friday 09:00 - 17:00, 12:30 -20:30 & 16:00 - 00:00
Benefits
  • A certified Great Place to Work reflecting our commitment to a positive culture, employee well-being, and support
  • Welcoming, young and multicultural team with approachable leadership
  • High level of autonomy, support of ideas and putting your expertise into the best practices for the company
  • Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
  • Competitive remuneration, regular salary reviews and performance-based incentive schemes
  • Vibrant company life: from team activities to global celebrations
Others

Please note that this position is for candidates located in Cyprus. You will have the opportunity to work on public holidays and One Saturday & Sunday a month.



  • Limassol, Limassol, Cyprus beBeeCustomer Full time

    Job Title: German Language Customer Support SpecialistAbout the RoleWe are seeking a highly skilled and fluent German language customer support specialist to join our team in Greece. As a key member of our international team, you will be responsible for providing exceptional customer service to our German-speaking clients via phone, email, or chat.Key...


  • Limassol, Limassol, Cyprus beBeeCustomerSupport Full time

    Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team in Limassol.This is an exciting opportunity to work with a dynamic company and contribute to the success of our customer-focused organization.As a Customer Support Specialist, you will be responsible for providing exceptional service to our clients via...


  • Limassol, Limassol, Cyprus beBeecustomer Full time

    Customer Success OfficerWe are seeking a highly skilled Customer Success Officer to join our team. As a Customer Success Officer, you will be responsible for ensuring that our clients receive exceptional service and support.Your primary focus will be on assisting clients worldwide through live support, handling customer requests via chats and emails in...


  • Limassol, Limassol, Cyprus beBeeSupport Full time

    Customer Support ExpertWe are seeking a highly skilled Customer Support Expert to join our growing team. This is an exciting opportunity to work with a professional, friendly and results-driven culture.This role involves providing exceptional support to customers through various channels including telephone, email and live chat. You will also be responsible...


  • Limassol, Limassol, Cyprus FP Markets Full time

    Who we areFP Markets Group of Companies is a global, multi-regulated broker, founded in Australia in 2005. We offer traders access to the global markets via CFD trading on Forex, Indices, Commodities, Stocks, Cryptocurrencies and more. We are growing and looking to recruit a Full-time (8 hours) Customer Support Intern for our Cyprus office – a certified...


  • Limassol, Limassol, Cyprus payabl. Full time

    payabl. empowers businesses to grow through payments innovation and banking services. Our ambition is to expand our strong portfolio of global financial services we provide to businesses and make them all available in one place on our platform we call As a licensed financial company with principal membership with card schemes, we specialize in global...


  • Limassol, Limassol, Cyprus beBeeCustomerService Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to join our team. The successful candidate will provide exceptional customer service, respond to inquiries, and resolve issues in a timely and professional manner.ResponsibilitiesRespond to customer inquiries via phone, email, and chatProvide product information and assist with account...


  • Limassol, Limassol, Cyprus beBeeMerchandise Full time

    Job Description: We are seeking a highly skilled and motivated Merchant Support Officer to join our team. As a key member of our customer support function, you will be responsible for providing excellent service to our merchants, ensuring their queries are resolved efficiently and effectively.Responsibilities:Provide timely and effective support to merchants...


  • Limassol, Limassol, Cyprus beBeeSuccess Full time

    Customer Success Officer Job Description">At our organization, we are seeking a highly skilled Customer Success Officer to join our team. The ideal candidate will be responsible for providing exceptional customer service, ensuring seamless support and resolving any issues that may arise.This role is perfect for someone who is passionate about delivering...


  • Limassol, Limassol, Cyprus beBeeCareer Full time

    Job Title: Customer Success OfficerThe role of a customer success officer is multifaceted and requires a high level of skill and expertise. As a key member of the team, you will be responsible for assisting customers with complaints and questions, providing them with information about products and services, taking orders, and processing returns.Customer...