Customer Support Excellence Specialist

1 day ago

Limassol, Limassol, Cyprus beBeeCustomerSupport Full time
Job Description

We are seeking a highly skilled Customer Support Excellence Specialist to join our team. As a key member of our support group, you will be responsible for providing exceptional customer service and ensuring that our clients receive the highest level of support.

Your primary focus will be on resolving trade-related inquiries and issues efficiently, while also investigating discrepancies in trades to ensure accurate resolutions and maintain trading integrity.

You will collaborate closely with the risk team and client-facing teams to resolve trade-related issues promptly and provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat.

In addition, you will educate clients on how to use our website and trading platforms, utilizing advanced knowledge of MT4, MT5, cTrader client terminals, and manager tools to support trading operations.

Required Skills and Qualifications
  • Computer literacy with excellent working knowledge of Microsoft Office applications
  • 2+ years of experience in customer support positions with success record in trade support or similar roles
  • Knowledge and experience in FX industry
  • A team player with excellent communication skills
  • Fluency in English is essential
  • Ability to work rotation shifts Monday - Friday 09:00 - 17:00, 12:30 -20:30 & 16:00 - 00:00
Benefits
  • A certified Great Place to Work reflecting our commitment to a positive culture, employee well-being, and support
  • Welcoming, young and multicultural team with approachable leadership
  • High level of autonomy, support of ideas and putting your expertise into the best practices for the company
  • Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
  • Competitive remuneration, regular salary reviews and performance-based incentive schemes
  • Vibrant company life: from team activities to global celebrations
Others

Please note that this position is for candidates located in Cyprus. You will have the opportunity to work on public holidays and One Saturday & Sunday a month.

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