Tech Support Specialist
2 days ago
Unlock Your Career Potential as a Tech Support Specialist
">In this exciting role, you will be at the forefront of solving technical challenges, improving response times, and ensuring business continuity.
">About the Job
You will have the opportunity to deepen your expertise and contribute to the seamless functioning of IT systems.
">Responsibilities:
- Ensure IT System Stability: Provide essential backup support and minimize risks associated with relying on a single individual for key IT functions.
- Share Expertise: Facilitate cross-training and contribute to a more resilient and efficient IT department.
- Support IT Task Distribution: Ensure consistent performance and availability during peak periods or staffing changes.
- Drive Efficiency: Reduce response time for IT issues, boosting productivity and offering timely technical support.
- Grow Knowledge: Develop expertise in specialized areas like network management, security, or user support, delivering targeted, high-quality service.
- Maintain Uninterrupted Operations: Play a crucial role in maintaining uninterrupted IT operations during unexpected absences or transitions.
- Elevate Quality: Help scale IT capabilities in line with the organization's growth, ensuring systems and processes evolve to meet increasing demands.
Requirements:
- Deep Technical Knowledge: Proven experience in building scalable, secure systems.
- Education and Experience: A Bachelor's degree in Information Technology, Computer Science, or a related field, along with at least 2 years of proven experience in a similar role.
- Certifications: While not mandatory, certifications like CompTIA A+, Network+, or Microsoft Certified IT Professional are a strong advantage.
- Soft Skills: Detail-oriented, with the ability to diagnose and resolve IT issues efficiently, strong interpersonal skills, and the ability to work collaboratively.
What We Offer:
- Competitive Salary: EUR 18,000 - 22,000 Gross per year, depending on experience.
- Employee Discount Card:
- Health Insurance:
- Team-building Events:
About Emerald Zebra:
A well-established Regulated Forex Company fostering a positive, people-centric workplace culture.
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