Customer Engagement Specialists
1 month ago
Location: Cyprus
Job Type: Full-time
Salary: $20,000 - $30,000 per year
About UsThe Talent Hunter is a leading organization dedicated to delivering exceptional customer experiences and innovative solutions to our clients. Our team is passionate about customer satisfaction and we're seeking experienced Customer Engagement Specialists to join our dynamic team in Sri Lanka.
Position OverviewThe Customer Engagement Specialist will play a vital role in driving customer engagement and loyalty. Key responsibilities include converting leads into sales through effective communication and relationship-building strategies, developing and maintaining strong customer relationships to enhance retention and loyalty, handling customer inquiries, complaints, and feedback in a professional manner, collaborating with marketing and sales teams to implement effective retention strategies, conducting follow-up communications with existing customers to ensure satisfaction and address concerns, providing product knowledge and support to customers, and maintaining accurate records of customer interactions and transactions.
Key Responsibilities- Engage with potential customers through various channels (phone, email, chat) to convert leads into sales.
- Develop and maintain strong customer relationships to enhance retention and loyalty.
- Handle customer inquiries, complaints, and feedback in a professional manner.
- Collaborate with marketing and sales teams to implement effective retention strategies.
- Conduct follow-up communications with existing customers to ensure satisfaction and address concerns.
- Provide product knowledge and support to customers, enhancing their overall experience.
- Maintain accurate records of customer interactions and transactions.
- A competitive salary and incentives based on performance.
- Opportunities for professional growth and development.
- A collaborative and inclusive work environment.
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