Customer Support Representative for Investment Firm
1 month ago
Grow-Talent.com is working with a leading investment firm in Limassol, Cyprus.
Job Description:We are seeking an Arabic-speaking Customer Support Agent to join their team. This role involves managing company chats, emails, and calls, identifying customer needs, and providing support within a specified time frame.
Key Responsibilities:- Manage company communications effectively
- Assess customer needs and provide solutions
- Handle inquiries from new leads and clients via phone, chat, email, and portal
- Update CRM records and maintain communication history
- Collaborate with other departments to resolve client inquiries
- Foster strong relationships with clients through regular callbacks
- Proven customer support experience
- Familiarity with Forex and financial markets (a plus)
- Native or fluent Arabic and English speakers (B2 level or higher)
- Proficiency in Microsoft Office applications
- Strong phone handling skills and active listening
- Ability to work under pressure and meet deadlines
- Excellent communication and presentation skills
- Competitive salary according to qualifications and experience
- 13th Salary payment
- Medical Insurance Scheme
- Provident Fund
- Company Group Discount Scheme
- Free Parking
- In-house fitness room with classes
- Modern office space at a central location in Limassol
- Friendly multinational work environment
- Opportunities for professional growth and development
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