Customer Support Representative for Investment Firm

1 month ago


Limassol, Limassol, Cyprus Grow-Talent Full time

Grow-Talent.com is working with a leading investment firm in Limassol, Cyprus.

Job Description:

We are seeking an Arabic-speaking Customer Support Agent to join their team. This role involves managing company chats, emails, and calls, identifying customer needs, and providing support within a specified time frame.

Key Responsibilities:
  • Manage company communications effectively
  • Assess customer needs and provide solutions
  • Handle inquiries from new leads and clients via phone, chat, email, and portal
  • Update CRM records and maintain communication history
  • Collaborate with other departments to resolve client inquiries
  • Foster strong relationships with clients through regular callbacks
Requirements:
  • Proven customer support experience
  • Familiarity with Forex and financial markets (a plus)
  • Native or fluent Arabic and English speakers (B2 level or higher)
  • Proficiency in Microsoft Office applications
  • Strong phone handling skills and active listening
  • Ability to work under pressure and meet deadlines
  • Excellent communication and presentation skills
Benefits:
  • Competitive salary according to qualifications and experience
  • 13th Salary payment
  • Medical Insurance Scheme
  • Provident Fund
  • Company Group Discount Scheme
  • Free Parking
  • In-house fitness room with classes
  • Modern office space at a central location in Limassol
  • Friendly multinational work environment
  • Opportunities for professional growth and development


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