Customer Service Representative

2 months ago


Limassol, Limassol, Cyprus Grow-Talent Full time
About the Role

We are seeking an Arabic-speaking Customer Support Agent to join our team at a leading investment firm in Limassol, Cyprus. This is a hybrid work opportunity that requires effective communication and problem-solving skills.

Company Overview:

Grow-Talent.com is working with a prominent financial institution to find the perfect candidate for this role.

Compensation Package:

The salary for this position is estimated to be around 35,000 - 40,000 EUR per annum, depending on qualifications and experience. Additionally, the company offers a range of benefits, including a 13th salary, medical insurance scheme, provident fund, company group discount scheme, free parking, and access to an in-house fitness room with classes.

Job Description:

  • Key Responsibilities:

As a Customer Support Agent, your primary duties will include managing company chats, emails, and calls, identifying and assessing customer needs to achieve satisfaction, receiving and handling inquiries from new leads and clients through various channels, offering support within specified time frames, updating CRM records, and collaborating with other departments to resolve client inquiries.

Requirements:

  • Essential Qualifications:

To succeed in this role, you should have proven customer support experience, a strong background in Forex and the Financial Market (if applicable), native fluency in Arabic and English (at least B2 level), proficiency in Microsoft Office Word, Excel, and Outlook, and excellent communication and presentation skills.

Benefits:

  • A competitive salary package
  • 13th salary
  • Medical Insurance Scheme
  • Provident Fund
  • Company Group Discount Scheme
  • Free Parking
  • Inhouse fitness room with classes
  • Modern working space at a central location in Limassol
  • Friendly multinational environment
  • Opportunities for professional learning and growth


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