Customer Support Expert for Financial Services

3 weeks ago


Limassol, Limassol, Cyprus Grow-Talent Full time

**Job Title:** Customer Support Expert for Financial Services

Location: Limassol, Cyprus

Work Model: Hybrid

Salary: Approximately €25,000 - €35,000 per year, depending on qualifications and experience.

We are seeking a skilled Customer Support Expert to join our team at a leading investment firm in Limassol, Cyprus. As a key member of our support team, you will be responsible for providing exceptional customer service to clients through various communication channels, including phone calls, chats, and emails.

Responsibilities:

  • Manage Company Communications: Effectively handle company chats, emails, and phone calls to ensure timely and satisfactory responses to client inquiries.
  • Client Needs Assessment: Identify and assess client needs to achieve maximum satisfaction and resolution.
  • Inquiry Handling: Receive and handle inquiries from new leads and clients through phone calls, chats, emails, and the company portal.
  • Support Provision: Offer support to leads/clients within specified time frames to meet their needs and resolve issues promptly.
  • Record Keeping: Update CRM records and maintain accurate documentation of all communications and actions taken.
  • Interdepartmental Collaboration: Interact with other departments to solve client inquiries that require further investigation by sending tasks.
  • Follow-up and Callbacks: Schedule callbacks to ensure optimum results and client satisfaction.
  • Teamwork and Processes: Work independently and collaboratively as part of a team, adhering to standard processes and procedures.

Requirements:

  • Proven Customer Support Experience: Demonstrated track record of success in customer support roles.
  • Financial Market Background: Advantageous experience or background in Forex and the Financial Market.
  • Language Proficiency: Native or fluency in Arabic and English (at least B2 level), both verbal and written.
  • Technical Skills: Proficiency in Microsoft Office Word, Excel, Outlook, and other relevant tools.
  • Communication and Presentation: Excellent communication and presentation skills to effectively interact with clients and colleagues.
  • Flexibility: Willingness to work on weekly rotating shifts (morning/afternoon/night).

Benefits:

  • Competitive Remuneration: Salary based on qualifications and experience.
  • 13th Salary: Annual bonus payment.
  • Medical Insurance Scheme: Comprehensive health insurance coverage.
  • Provident Fund: Retirement savings plan.
  • Group Discount Scheme: Employee discounts on company services.
  • Free Parking: Convenient parking facilities.
  • In-House Fitness Room: Access to a modern fitness room with classes.
  • Central Location: Modern working space at a central location in Limassol, close to the highway.
  • Multinational Environment: Collaborative work environment with diverse nationalities.
  • Professional Growth Opportunities: Chance to develop your skills and advance your career.


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