Customer Support Expert for Financial Services
3 weeks ago
**Job Title:** Customer Support Expert for Financial Services
Location: Limassol, Cyprus
Work Model: Hybrid
Salary: Approximately €25,000 - €35,000 per year, depending on qualifications and experience.
We are seeking a skilled Customer Support Expert to join our team at a leading investment firm in Limassol, Cyprus. As a key member of our support team, you will be responsible for providing exceptional customer service to clients through various communication channels, including phone calls, chats, and emails.
Responsibilities:
- Manage Company Communications: Effectively handle company chats, emails, and phone calls to ensure timely and satisfactory responses to client inquiries.
- Client Needs Assessment: Identify and assess client needs to achieve maximum satisfaction and resolution.
- Inquiry Handling: Receive and handle inquiries from new leads and clients through phone calls, chats, emails, and the company portal.
- Support Provision: Offer support to leads/clients within specified time frames to meet their needs and resolve issues promptly.
- Record Keeping: Update CRM records and maintain accurate documentation of all communications and actions taken.
- Interdepartmental Collaboration: Interact with other departments to solve client inquiries that require further investigation by sending tasks.
- Follow-up and Callbacks: Schedule callbacks to ensure optimum results and client satisfaction.
- Teamwork and Processes: Work independently and collaboratively as part of a team, adhering to standard processes and procedures.
Requirements:
- Proven Customer Support Experience: Demonstrated track record of success in customer support roles.
- Financial Market Background: Advantageous experience or background in Forex and the Financial Market.
- Language Proficiency: Native or fluency in Arabic and English (at least B2 level), both verbal and written.
- Technical Skills: Proficiency in Microsoft Office Word, Excel, Outlook, and other relevant tools.
- Communication and Presentation: Excellent communication and presentation skills to effectively interact with clients and colleagues.
- Flexibility: Willingness to work on weekly rotating shifts (morning/afternoon/night).
Benefits:
- Competitive Remuneration: Salary based on qualifications and experience.
- 13th Salary: Annual bonus payment.
- Medical Insurance Scheme: Comprehensive health insurance coverage.
- Provident Fund: Retirement savings plan.
- Group Discount Scheme: Employee discounts on company services.
- Free Parking: Convenient parking facilities.
- In-House Fitness Room: Access to a modern fitness room with classes.
- Central Location: Modern working space at a central location in Limassol, close to the highway.
- Multinational Environment: Collaborative work environment with diverse nationalities.
- Professional Growth Opportunities: Chance to develop your skills and advance your career.
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