Retention Team Leader and Performance Enhancement Specialist

2 weeks ago


Limassol, Limassol, Cyprus The Talent Hunter Full time

We are seeking a highly skilled Retention Team Leader to manage our team of Retention Agents in Limassol, Cyprus.

The ideal candidate will have excellent leadership skills, fluency in French, German, English or Hindi, and previous experience in sales or customer service.

This role involves enhancing team performance, developing strategies for conversion and retention, and cultivating a positive team culture.

Responsibilities include leading a team of agents, formulating and executing strategies to improve client conversion rates and retention, tracking key performance metrics, and collaborating with other departments.

The successful candidate will also design and implement training programs, stay updated on industry trends, and effectively resolve any arising issues.

Key qualifications include exceptional leadership and communication skills, data analysis expertise, and a passion for assisting others.

We offer a competitive salary based on experience, performance-based bonuses, opportunities for professional growth and development, and a vibrant work environment.



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