Client Services Lead
1 week ago
About EXANTE
We're a cutting-edge wealth tech company that's pushing the boundaries of centralized trading solutions
Our innovative platform offers direct market access to over 1 million financial instruments, and we're looking for a talented leader to join our Client Services Team
As a key member of our team, you'll be responsible for supervising and guiding our Client Services team, ensuring exceptional service delivery to our valued clients
Key Responsibilities:
- Team Management and Leadership: Foster a collaborative environment, motivate team members, and provide constructive feedback to enhance individual capabilities and team effectiveness
- Operational Excellence: Streamline daily operations, implement innovative processes, and monitor performance metrics to continuously improve service quality
- Quality Assurance: Establish rigorous quality control processes, review client feedback, and ensure compliance with company policies and regulatory requirements
- Strategic Initiatives: Lead various initiatives to enhance client satisfaction and retention, collaborate with other departments, and manage projects such as help center development and process improvement
Essential Requirements:
- Proven experience in client service leadership, ideally in a fast-paced environment
- Team management expertise, including performance management, coaching, and mentoring
- Operational excellence, with a strong understanding of client service operations and key performance indicators
- Excellent communication and interpersonal skills, with the ability to build rapport with clients and stakeholders
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