Support Enforcement Manager

1 day ago

Limassol, Limassol, Cyprus Scorewarrior Full time

Scorewarrior is a game developer and publisher from Limassol, Cyprus, focused on the 4X strategy genre. Our goal is to make Total Battle the world's No.1 strategy game, and we believe that a fair, safe, and compliant gaming environment is one of the key factors to that success.

As a Support Enforcement Manager, you will be responsible for driving policy enforcement, managing Terms of Service / GDPR / DSA compliance, and coordinating with legal and support teams on complex player-related cases:

  • Handling GDPR & DSA-related requests, including data access, deletion, correction, and other compliance matters, in cooperation with the DPO's department.

  • Drafting procedures and guidelines in cooperation with relevant departments for handling GDPR, DSA, Terms of Service, and account-related policy enforcement cases.

  • Investigating reports of non-compliant player behaviour and applying fair enforcement measures.

  • Reviewing and acting on player account restrictions, chat service limitations, and other compliance measures.

  • Using MySQL to investigate and verify player-related compliance cases.

  • Drafting and sending warnings, account action notifications, and legal responses to players.

  • Analysing player behaviour data to identify violation patterns and recurring trends.

  • Drafting, maintaining, and updating policy enforcement guidelines to address Terms of Service violations and recurring or emerging behaviours.

  • Developing a structured response pipeline for handling recurring compliance cases.

  • Working closely with the Support and Moderation teams to process reported violations.

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